This announcement has been amended and extended to reflect changes with the application deadline date.  Applicants who already applied to this recruitment during the filing period July 1, 2022 through July 18, 2022 need not reapply and will be included in the applicant pool.

7/19/22: Extended application deadline to July 20, 2022

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

• Application Opening – July 5, 2022
• Application Deadline – July 18, 2022; July 20, 2022
• Compensation: $101,946.00-$136,604.00 Yearly
• List ID: PBT-9252-122260

**Our Agency currently has two temporary vacancies in this same job category.  If you would like more information or are interested in applying to these temporary positions, please click on this link: https://jobs.smartrecruiters.com/CityAndCountyOfSanFrancisco1/743999836318392-communications-specialist-communications-diversity-equity-inclusion-and-belonging-human-services-agency-9252-

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

The San Francisco Human Services Agency (SFHSA) is at an exciting juncture in our communications work. We are in the process of further building our communications team and infrastructure to make our critical services more accessible to the public.

Over the the coming months and years, we will:

• Enhance and upgrade our agency’s public-facing website;
• Identify new opportunities to improve employee engagement;
• Continue to expand the agency brand and visual identity through Agency positioning and storytelling;
• Develop internal and external communications plans with targeted, data-driven outreach campaigns and materials;
• Overhaul our major collateral materials to describe a holistic set of services;
• Make our quality human services more accessible to the public; and
• Move toward a more digital, online delivery system of support.

Our communications team is responsible for connecting San Franciscans to vital social services and keeping the public informed regarding public assistance, such as the Affordable Care Act, CalFresh food assistance, early education, and local services to support our aging population. At a time of great uncertainty at the federal level—particularly for immigrant communities—you will help shape and modernize one of the most progressive human service agencies in the Nation. Join us to help innovate communications strategies regarding a safety-net system that touches nearly one in four San Franciscans.
 

ESSENTIAL DUTIES AND FUNCTIONS

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

1.       Deliver integrated internal communications and change management activities that create a culture of innovation and community among employees in SFHSA’s two City Departments.

2.       Develop plans and messaging for critical Agency initiatives and updates, such as organizational changes, human resources policies, crises, etc.

3.       Adapt and repurpose communications content for various internal and external audiences, as needed.

4.       Lead internal communications campaigns, innovative ways to engage employees and formulate a compelling vision for change that is in tune with public sector culture.

5.       Develop, write, and edit communications for SFHSA executives, commissioners, and program management including organizational and business process narratives, talking points, emails, employee profiles, articles and presentations.

6.       Collaborate with SFHSA Office of Diversity, Equity, Inclusion and Belonging to ensure communications content reflects Agency values and initiatives to advance racial equity.

7.       Facilitate processes to identify communications needs within various SFHSA programs; provide guidance, coaching, training and support to leadership and management about effective communications.

8.       Direct the strategy and day-to-day management of internal communications channels and editorial calendar, such as an email tool for newsletters and Agency intranet for employee content and storytelling. Serve as the content strategist and editor for SFHSA intranet.

9.       Identify, develop and facilitate employee engagement opportunities, such as internal newsletters, surveys, staff discussions, and future projects.

10.   Coordinate and execute logistics around employee events (social events, town halls, meetings, opportunities for recognition).

11.   Identify and implement appropriate metrics that evaluate the success and impact of internal communications and employee engagement strategies and initiatives.

12.   Strategically integrate communications plans, priorities and tactics for internal and external audiences, as needed.

13.   Oversee work of professional consultants and manage vendor relationships.

1.       Education: Possession of a Bachelor’s Degree from an accredited college or university in Journalism, Communications, Public Administration, Business, or a related field;

AND

2.       Experience: Three (3) years of professional experience working in the field of internal communications, public affairs, public information, or public relations unit. Experience must include one (1) year of professional experience in social media, digital engagement or web content management.

SUBSTITUTION: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring. 

• Knowledge and experience of employee engagement strategies and products for mid to large organizations.
• Experience analyzing marketing or communications metrics, such as email marketing, digital communications, and digital marketing, to develop or enhance communications
• Experience developing communications for executive leadership, such as talking points, all staff memos, and employee emails.
• Expertise in written and verbal communications.
• Experience in facilitating internal and stakeholder work groups to lead projects from beginning to completion with minimal supervision.

VERIFICATION OF EXPERIENCE AND/OR EDUCATION:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

Supplemental Questionnaire Examination (Weight: 100%):

Candidates who meet the Minimum Qualifications will have their Supplemental Questionnaire Examination scored; this exam is designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of communications plans; knowledge of and ability to project management; ability to establish and maintain effective working relationships; knowledge of problem solving; customer service/service focus abilities; written communication ability; knowledge of laws and regulations pertaining to industry.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process.

The above test components are considered standardized and, therefore, test questions and answers are not available for public inspection or review.

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ivy Yeung, by telephone at (415) 557-6205 or by email at [email protected]. 

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.