This is a San Francisco Municipal Transportation Agency Class Based Test.

The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.

Our Vision: Excellent transportation choices for San Francisco.
Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system.

Application Opening: March 20th, 2023
Deadline to Apply: March 24th, 2023
Recruitment ID: T00060 / REF18092K

Under general supervision, performs a variety of duties related to passenger compliance and enforcement of fare policies of the San Francisco Municipal Transportation Agency (SFMTA) Proof of Payment (POP) and the enforcement of other applicable SFMTA regulations and policies.

Nature of work requires standing and walking for extensive periods of time carrying work-related tools and equipment on moving vehicles, uneven terrain and unstable surfaces; running short distances; climbing stairs; lifting and bending, working in inclement weather and having face-to-face communication with members of the public who can be sometimes difficult and hostile. Employees may be required to work varying hours and/or shifts, including weekends, evenings, holidays and unanticipated overtime.

Examples of Important and Essential Duties

According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.
1. Inspects/checks public transit passengers for appropriate fare on board public transit vehicles, on station platforms and within transit stations and facilities and verifies the authenticity of fare media.

2. Issues citations to passengers without valid passes, tickets or transfers; and for violations of applicable sections of proof of payment policy; checks and verifies passenger identification documents; and explains citation and appeal process to persons receiving citations.

3. Gathers and tabulates information on passengers inspected and cited; numbers of passengers, and other relevant data; fills out forms and writes basic daily reports regarding citations, unusual incidents, safety and security incidents and other activities.

4. May appear in juvenile court or before a Hearing Officer in order to present evidence and testimony for juvenile infractions related to Proof of Payment or subpoena and prepares written narratives and associated documentation.  

5. Observes and reports potential safety hazards, security issues and violation of laws to appropriate authorities.

6. Assists SFMTA staff and City and County personnel, sworn law enforcement officials and others in the event of accidents, emergencies and other incidents.

7. Maintains high level of customer service; provides general information and assistance, when requested, to transit passengers and members of the public.

8. Operates communications and safety equipment such as two-way radios and computers.

9. Operates handheld fare verification equipment and other electronic equipment.

10. May include operating a City vehicle during special events.

11. Performs related duties and responsibilities as assigned.

Experience: 
Three (3) years of full time experience working with the public, which must have included interpreting or enforcing policies and/or regulations or providing information and assistance to the public.

Education: 
Possession of a High School Diploma, GED or California High School Proficiency Certificate.

Basic proficiency in computer applications: e.g. Microsoft Word and Excel. (To be tested prior to appointment or tested during probationary period).

License and Certification: 
Possession of a valid PC – 832 Certificate at the time of appointment.

Possession of a valid PC 832 Arrest Certificate is not required to qualify for the examination. It is required before an applicant can be appointed to a position. Information on how to obtain a PC 832 Arrest Certificate (firearms portion is not required) can be found here: https://post.ca.gov/pc-832-arrest-and-firearms-course.

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at How to Verify Education Requirements | Department of Human Resources (sfdhr.org).

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Multiple-Choice Exam (Weight: 100%): Candidates deemed eligible and admitted to the examination process will be administered a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas which may include but not limited to: knowledge of general security and law enforcement concepts and practices, ability to accurately observe situations and exercise sound judgment, interpersonal ability, written communication ability and mathematical ability. 

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.  

For your reference, a Multiple-Choice Test Preparation Manual is available on the DHR website: DHR Multiple-Choice Test Preparation Manual. 

Candidates must achieve a passing score on the exam listed above in order to be placed on the eligible list/score report.

Eligible List

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 24 months, and may be extended with the approval of the Director of Transportation. 

Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at Careers with Purpose | City and County of San Francisco (sf.gov)] The terms of this announcement may be appealed under Civil Service Rule 410.4. Such appeals must be submitted in writing to the San Francisco Municipal Transportation Agency ATTN: Human Resources Examinations and Classification Unit, 1 S Van Ness Avenue, 6th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Additional Information Regarding Employment with the City and County of San Francisco

• Information About the Hiring Process

• Conviction History

• Employee Benefits Overview  

• Equal Employment Opportunity  

• Disaster Service Worker

• ADA Accommodation

• Veterans Preference

• Right to Work

• Copies of Application Documents

• Diversity Statement 

• SFMTA Employee Wellness Program 

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process.

1. Visit Careers with Purpose | City and County of San Francisco (sf.gov)

2. Type "9132" in to the "Search by class or keyword" field.

3. Click the link to open the Job Announcement.

4. Click the “Apply Now” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jessica Li, at [email protected]. 
JL | CBT-9132-T00060 | Entrance

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.