Exam Type: TEX Category (CAT) 18

Fill Type: Duration of this appointment shall not exceed three (3) years.Temporary Exempt (TEX) Appointment Per CSC Rule 114, Article VIII, Sec. 114.44.

• Application Opening – November 30, 2022
• Application Deadline – December 13, 2022
• Compensation: $131,248.00 to $167,492.00 Yearly; https://careers.sf.gov/classifications/?classCode=0923&setId=COMMN
• List ID: TEX-0923-124714; RTF0124713-01151276

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Under general direction, this Strategic Manager will work on  program plan,  design and approach to set a vision using an equity lens. Will collaborate with senior executive leadership, CW HSP leadership, and external stakeholders to develop strategies and handle oversight to support HSP’s growth and development.  HSP is a Rapid Rehousing program that embraces a Housing First philosophy together with wrap around services and intensive case management services.  SF HSP also works with three providers performing housing search, housing stability, case management, as well as employment services for those not eligible for employment services in SF CalWORKs. HSP is part of the Coordinated Entry System and works collaboratively with HSH in prioritizing families needing services according to their vulnerability.  SF HSP has expanded its target population to include CalWORKs families at risk of homelessness in addition to those who are experiencing homelessness.  This means double the families served and more complex program design.

ESSENTIAL DUTIES AND FUNCTIONS

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

1. Evaluate and guide the HSP’s plan, design and approach, collaborate and partner with external stakeholders;  coordinate with the HSA HSP staff under CW who perfoming direct client service delivery; monitors and evaluates the effectiveness of the program based on stated strategies and deliverables and develop recommendations as appropriate;  
2. Leads risk management efforts by providing Executive leadership with a monthly written updates and reports of the program’s status and progess and facilitate and lead the HSP Executive meeting. Will also provide analysis of risks and risk mitigation options.
3. Builds and streghthen relationships with internal and external partners; meets with appropriate staff to identify and resolve problems or conflicts; makes or recommends final decisions regarding policy, operations, personnel and administrative procedures. Requires creative problem solving skills and innovative thinker.
4. Leads perfomance management strategies by analyzing key performance metrics and evaluation for effectiveess. Performs data analysis to project long-term goals and develops recommendations as appropriate.. 
5. Coordinates budget preparation: develop, update and submit contract proposals and program funding requests; monitors expenditures and financial reporting; prepares reports, memoranda, and correspondence; and maintains statistical records.
6. Directs the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs, while continuing to address departmental priorities. .
7. Establishes and maintains relationship with federal, state, and local agencies, city departments, community-based organizations, and other stakeholders.

Represents SFHSA SF HSP in community-based presentations and events.

1. Education: Bachelor’s Degree from an accredited college or university;

AND

2. Experience:  Four (4) years of professional level case management experience working in Human Services and/or Homelessness Resources program support operations and in income maintenance programs in a large Human Service, non-profit setting or equivalent.

Substituion of Education: Additional qualifying work experience as described above may be substituted for the required education on a year-by-year basis for up to two (2) years. One year of full-time experience is equivalent to 2000 hours. 

VERIFICATION OF EXPERIENCE AND/OR EDUCATION:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities in an oral interview, which may include a written or performance exercise.

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process. 

Additional Information Regarding Employment with the City and County of San Francisco

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ivy Yeung, by telephone at (415) 557-6205 or by email at [email protected]. 

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.