Training Officer - Workforce Development - Department of Human Resources (1232)

  • Full-time
  • Exam Type: Position Based Test
  • Eligible List Type: Entrance
  • Fill Type: Permanent Civil Service
  • Work Hours: Regular
  • Job Code and Title: 1232-Training Officer

Company Description

This is a Position Based Test conducted in accordance with Civil Service Rule 111A.

Specific information regarding this examination process is listed below:

  • Application Opening – Tuesday, November 29, 2022
  • Application Deadline – Tuesday, December 13, 2022
  • Recruitment ID: PBT-1232-128064
  • Compensation Range: $99,892 - $130,780 annually
  • Appointment Type: Permanent Civil Service
  • Eligible List duration resulting from this examination process will be 6 months.
  • Certification Rule for the eligible list resulting from this examination will be Rule of 10 Scores.
  • Exam Type: Entrance

Job Description

Under general supervision, the 1232 Training Officer performs journey-level work in the development and presentation of training programs and facilitated events for City and County employees, supervisors, and managers. The Permanent Civil Service Training Officer position will be tasked with delivering DHR's Professional Development and Implicit Bias Training Programs to City staff, in various departments. This position will also consult with, develop curriculum and deliver workshops tailored to specific job classes, departments and work locations.

Essential Functions for this Position Include:

  1. Develops client relationships and performance agreements that are consistent with the client's needs, the organizational culture, the practitioner's ability to perform, and the ethical standards of the human resources development professional; and discusses requests to identify the general content, boundaries, and guidelines before providing the training session.
  2. Designs/adapts appropriate assessment tools or approaches such as interviews, questionnaires, survey questions, and collects the necessary information for assessing learning needs, determining appropriate instructional design and content, identifying target populations, and evaluating the effectiveness of previous related training programs.
  3. Assesses individual, team, and organizational learning needs by analyzing information obtained from assessment tools, interviews, reports, complaints, other documents and/or consultations with other agencies or groups.
  4. Designs and develops learning programs, facilitated events, seminars, conferences, and materials. Incorporates diversity, equity, inclusion and belonging concepts into training design.
  5. Coordinates training programs, facilitated events, seminars, and conferences that involve planning and scheduling the activities of trainers and other support personnel, and arranging facilities.
  6. Conducts training programs that include, but not limited to, making presentations, facilitating group discussions, and leading and monitoring group activities.
  7. Evaluates the effectiveness of training programs, facilitated events, and seminars, and writes various reports.
  8. Provides coaching and consulting to managers, supervisors, and employees on a variety of issues.
  9. Administering instructional programs requiring the services of contractors to ensure the delivery of high-quality, cost effective training. Researching and preparing written training budget estimates, training charges, and/or justifications for the costs of specific training programs, and assists management personnel on fiscal and program decisions.
  10. Preparing the training schedule, course description guides and training newsletter


Minimum Qualifications

1. Possession of a baccalaureate degree from an accredited college or university; AND

2. Two (2) years of verifiable experience designing, organizing, and conducting employee training programs.

Note: Essential duties require the following physical skills and work environment: ability to stand for a prolonged period of time, drive to various training sites, use various computer software and equipment, and lift and move up to 25 pounds.


1. Additional experience as described above may be substituted for the required education on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one year of experience.

2. Possession of a Master of Arts degree may be substituted for one year of the required experience.

3. Verifiable experience in teaching adults and developing lesson plans may be substituted for the required experience on a year-for-year basis.

Desirable Qualifications

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring:

  • Experience in working with diversity and/or inclusion content development and training delivery.
  • Experience in designing and delivering management and leadership training programs.
  • Understands and can articulate the bottom-line impact of diversity and inclusion initiatives across departments and functions; as well as impacts on communities.
  • Ability to facilitate a team-oriented and cohesive environment; soliciting input, interpreting/paraphrasing comments, clarifying comments, sensing group energy, handling objections, and managing how participants treat each other.
  • Experience developing and conducting training for diverse populations.
  • Ability to communicate effectively both in writing and orally.
  • Ability to exercise flexibility and be adaptable to changing priorities.
  • Ability to learn or possess knowledge of a wide range of information technologies, training tools and trends.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

NOTE: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification from this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

Applications completed improperly may be cause for ineligibility or disqualification.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process. Select the “Apply Now” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,,, and [email protected]). 
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst Ana Britt at [email protected]

Selection Procedures

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

1. Minimum Qualification Supplemental Questionnaire (MQSQ) - Candidates will be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

2. Supplemental Questionnaire (Weight: 100%) - Candidates deemed eligible will be invited to complete a Supplemental Questionnaire designed to measure knowledge, skills and abilities in job-related areas. A passing score must be achieved on the Supplemental Questionnaire in order to be placed/ranked on the Eligible List.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director. 

To find Departments which use this classification, please see

Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected and, if so, an amended note will be posted on this official job announcement.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.