Senior Director, Digital Solutions (JR1027592)

  • HOME OFFICE, Boston, MA
  • Full-time

Company Description

Broadridge Financial Solutions, Inc. (BR), a $4 billion global Fintech leader and part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. At Broadridge, we do well by doing good. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by powering investing, governance, and communications for our clients, their customers, and the financial services industry.

Job Description

Broadridge is growing! We are seeking a Senior Director, Digital Solutions to join our team! We are looking for someone to provide senior level oversight through the client lifecycle with an emphasis on client onboarding and post implementation support. This person will serve as a senior level sponsor across all digital implementation and integration activities between Broadridge and the client to ensure execution on all project deliverables.

Job Responsibilities:

  • Coordinate high level client digital onboarding and delivery activities across Broadridge Development, Client Relations, Account Management, Product, Sales and Project Management to ensure alignment with digital needs and requirements.
  • Partner with Broadridge Project Management during high profile digital onboarding engagements to serve as a senior level sponsor to help drive prioritization of internal assignments and deliverables.
  • Provide invaluable insight, mentorship, and troubleshooting expertise to our clients during the onboarding activities.
  • Work with Client Services and Account Management to execute a smooth transition of the overall client business and technical relationship at the conclusion of the onboarding engagement.
  • Partner with Sales, Product Management and Account Management to understand growth opportunities and make recommendations to increase revenue.
  • Drive revenue growth through support of sales, account management and marketing efforts
  • Work across BRCC to help drive print only accounts in the utilization of BRCC Digital for their digital communications and efforts
  • Work with internal partners to proactively identify and resolve challenges that may delay impact our ability to successfully onboard clients efficiently and effectively.
  • Develop trust quickly with internal partners and the client to ensure clear communication, strong collaboration, and transparency to enhance the client experience.
  • Demonstrate strong leadership and use project management methodologies to drive success for our lift and shift initiatives across new and existing clients
  • Use knowledge of our competitors and marketplace to provide recommendations to improve current and future onboarding experiences.
  • Ensure the timely and successful delivery of our solutions according to client needs and objectives

Qualifications

  • Bachelor’s Degree required
  • Minimum of 8-10 years of experience client relations, technical and or digital
  • Strong leadership and business operations experience
  • Excellent relationship building skills and ability to be a trusted advisor
  • Proven ability to influence and drive consensus across a matrix organization
  • Demonstrates candor, integrity, respect and trust
  • Strong presentation, communication and writing skills
  • Demonstrated consultative approach in developing internal and external relationships

Additional Information

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status. "Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected]
Privacy Policy