Client Service Representative

  • 125 High St, Boston, MA
  • Full-time

Company Description

Broadridge Financial Solutions, Inc. (BR), a $4 billion global Fintech leader and part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. At Broadridge, we do well by doing good. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by powering investing, governance, and communications for our clients, their customers, and the financial services industry.

Job Description

Broadridge is growing, and we are excited to be expanding our team. We are seeking a Client Service Representative to join our team. In this role, you will be responsible for the smooth and successful onboarding of new clients. As the first point of contact for all new clients you will work to build and maintain client relationships while continually working to increase client satisfaction.

Are you looking to join a creative and dynamic team? See how you can contribute to our fast-growing organization, below

Responsibilities

  • Provide detailed analysis, testing, triage and tracking of client software issues reported via email, phone or the web.
  • Define, present and implement solutions in the form of business process changes and/or business requirement. Ensure an excellent client experience by providing proactive, timely and efficient communication regarding the impact, current status and next steps of issues being researched.
  • Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery; work with Relationship Managers to advocate for client specific product functional requests and changes.
  •  Manage multiple client concerns and inquiries in a dynamic environment Maintain and document an understanding of clients' business and processes to better assess areas of improvement or opportunities for additional application training.
  •  Lead deployment of proposed solutions of issues or application improvements.
  •  Build and maintain client relationships and maintain superior levels of client satisfaction.

 

 

Qualifications

  • 0-3 years of professional work experience with a BS/BA degree in Business, Accounting, Technology, or related field
  • Excellent written and verbal communication and interpersonal skills
  •  Ability to prioritize effectively, multitask, and manage time appropriately
  • Proficiency in Microsoft Office Suite and the ability to problem solve and work in a collaborative and dynamic environment
  • Communicate effectively and efficiently across departments, with staff, senior management and client

Additional Information

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status. "Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected]
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