Client Relationship Manager (JR1024144)

  • 51 Mercedes Way, Edgewood, NY
  • Full-time

Company Description

Broadridge Financial Solutions, Inc. (BR), a $4 billion global Fintech leader and part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. At Broadridge, we do well by doing good. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by powering investing, governance, and communications for our clients, their customers, and the financial services industry.

Job Description

Broadridge is hiring. We are seeking a Client Relationship Representative in our Deer Park, NY office and we are excited to expand our team. In this position, you will serve as the primary point of contact to an assigned client group and work to ensure client retention and happiness through the maintenance and development of client relationships. You'll work on assigned projects of varying levels of complexity and may work on multiple projects at one time (e.g., conversions, implementations, migrations, product launches). You will follow the projects through to on-time completion using company tools. You will clearly define, establish, and implement plans to identify how client requirements will be achieved (e.g., set objectives, implement organizational development practices, implement process improvement strategies).

Responsibilities:

  • Maintain exceptional client relationships; leads investigation and successfully resolves any service/delivery and/or billing issues.
  • Responsible for all planning surrounding daily, month-end and annual production runs. This includes ensuring material is available, providing production with volumes and instructions, attending production planning meetings, communicating progress to the client and providing any reporting back to client Handle higher level client issues, conversation and partner concerns.
  • Plan and execute strategic business reviews with strategic conversations with an emphasis on contract acumen Work with client and internal resources to implement client changes
  • Ability to have client discussions at peer level and senior level Ability to assemble and present client savings, improvements and solution opportunities
  • The ability to engage and manage an expanded client workload Identifies and participates in meetings to implement process improvements.
  • Participates in cross functional groups that are implementing business initiatives Display a positive attitude and inspires others for greater performance Decline any decision which could breach BR standard methodology, cause harm/risk to a client or harm/overwhelm an associate. May perform other duties/responsibilities as needed or assigned.

Qualifications:

  • Associate degree or equivalent experience preferred
  • At least 2 years in a Client Services role
  • Skillsets: Strong Time Management, Collaborative skills, Analytical Skills, Process Management skills, Financial Acumen
  • Ability to work in a fast paced, time sensitive and high-pressure environment
  • Travel may be required
  • Off hour engagement when required
  • Proficiency in Microsoft Office Suite and the ability to problem solve and work in a collaborative and dynamic environment
  • Communicate effectively and efficiently across departments, with staff, senior management and clients
  • Provide extraordinary client service to our clients

The rewards:

  • An opportunity to join a dynamic, fast-growing organization that will guide you in developing your career.
  • A widely-recognized environment valuing diversity, inclusion and community involvement.
  • A platform to build strong professional working relationships with clients, fellow associates and management.
  • A strong focus on personal learning and development to help you reach your professional development goals.
  • Excellent benefits package which starts as of date of hire, including comprehensive healthcare (medical/prescription drug, dental, and vision), wellness benefits, life insurance, tuition reimbursement, disability benefits and much more.
  • Competitive 401k plan with employer match and additional basic company contribution.
  • Generous paid time off program including vacation, personal holidays, sick time and paid company holidays.

Additional Information

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status. "Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected]
Privacy Policy