Specialist Service Delivery Engineer (JR1014536)

  • 283-299 Market St, Newark, NJ
  • Full-time

Company Description

Broadridge Financial Solutions, Inc. (BR), a $4 billion global Fintech leader and a part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. Broadridge provides an important infrastructure that powers the financial services industry and employs over 11,000 associates in 18 countries. For more information about Broadridge, please visit Broadridge.com/.

Job Description

Broadridge is hiring a Service Delivery Lead to manage and operate Cloud based Windows/Unix virtual servers in a large multinational financial services production environment, in support of 24x7x365 high availability service level commitment to customers

Responsibilities

  • Manage and operate Cloud based Windows/Unix virtual servers in a large multinational financial services production environment, in support of 24x7x365 high availability service level commitment to customers
  • Install configure and maintain Windows based systems including Windows OS technical support, software/systems admin and related data center activities
  • Ensure stable performance for the Windows environment; undertake performance monitoring/analysis, identify and resolve bottlenecks, produce performance reports for management; provides business application users and management with a well-tuned Windows server environment. 
  • Provide business applications with resources for their tactical requirements.
  • You will also ensure Windows and Unix and all its related systems are maintained at the highest level of support; works in accordance with procedures and provides technical supervision and consulting for junior systems engineering staff; provides reliable and secure system for business applications.
  • Ensure client/server applications run successfully and are optimally tuned to maximize use of system resources while minimizing client impact; assist application developers in problem determination, system and application tuning, and consultation on projects; provide technical systems engineering assistance to the application development groups.
  • Review and ensure data pertaining to the status of problems and service requests is entered into problem tracking systems accurately and promptly on a daily basis; provide an up-to-date picture of service delivery status and backlog.
  • Ensure the client/server environment is updated with current, stable versions of software products; maintain currency with operating system and support software; plan and implement major software upgrades; ensure change and security management procedures and methodologies are implemented and followed; provide a current, well-managed operating environment for production processing and application development.
  • Work to accomplish organizational goals that are consistent in supporting corporate objectives. 
  • Work with Windows operation group and with other computing groups (e.g., AIX, Linux, Oracle, SQL, Web, Network.) 
  • Communicate critical information to management, users, and staff as necessary. 
  • Provide business and technical consultation and support to users and other technical units.

Qualifications

  •  Bachelor's Degree in Computer Science or associated discipline or related experience.
  • You have 5-7+ years' experience in Service delivery management related roles and/or functional leadership role for Systems Administration
  • High level of experience with CITRIX infrastructure Administration
  • Knowledgeable in delivering highly scalable, highly resilient solutions in AWS data centers
  • Ability to troubleshoot complex problems, providing root cause analysis and remediation to mitigate future risk with appropriate Technical and Operational staff to resolve issues
  • Strong communication skills that enable the individual to appropriately communicate with technical and non-technical teams
  • Demonstrated ability to apply technology solutions to business problems

Qualifications

 

     Bachelor's Degree in Computer Science or associated discipline or related experience.

    • You have 5 years' experience in Service delivery management related roles and/or functional leadership role for Systems Administration
    • High level of experience with CITRIX infrastructure Administration
    • Knowledgeable in delivering highly scalable, highly resilient solutions in AWS data centers
    • Ability to troubleshoot complex problems, providing root cause analysis and remediation to mitigate future risk with appropriate Technical and Operational staff to resolve issues
    • Strong communication skills that enable the individual to appropriately communicate with technical and non-technical teams
    • Demonstrated ability to apply technology solutions to business problems

    Additional Information

    Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status. "Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected]
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