Fiduciary Services Product Specialist Manager (JR1017414)

  • 717 17th Street, Denver, CO
  • Full-time

Company Description

Broadridge Financial Solutions, Inc. (BR), a $4 billion global Fintech leader and a part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. Broadridge provides an important infrastructure that powers the financial services industry and employs over 11,000 associates in 18 countries. For more information about Broadridge, please visit

Job Description

Broadridge is looking to add a strong member to our Board Reporting Operations leadership team. This role will be responsible for leading a team of professionals delivering a broad set of solutions for mutual fund board of directors, primarily related to fulfilling 15(c) requirements of the Investment Company Act of 1940.

General Responsibilities:

  • Responsible for managing a team of Fiduciary Services Specialists (FSS)/Analysts (FSA)
  • Assist team members in managing relationship and delivering exceptional results to our clients, including being a point of contact in resolving issues as they arise.
  • Maintain workflow processes and procedures to facilitate the consistent and efficient completion of team work.
  • Create appropriate metrics and KPIs to quantify the team’s performance relative to expectations and drive results.
  • Manage and increase the effectiveness and efficiency of the department through creating an environment of innovation and continuous improvement.
  • Play a significant role in long-term planning, with a view to delivering product excellence
  • Manage line reports and responsible for HR initiatives / issues – including reviews, target / objective setting and career progression
  • Manage local administration requirements including liaison with Finance/Account; Payroll co-ordination; benefits administration in conjunction with HR.
  • Develop and maintain effective succession planning, resource planning, recruitment and retention strategies in conjunction with HR and Board Reporting leadership team.
  • Responsible for creating and implementing training plan and ongoing development for team members
  • Final quality control checks on completed projects, as needed
  • Assist with implementation of new report formats
  • Attend contract renewal board meetings, as necessary
  • Perform other duties, as assigned

Key competencies:

  • Leadership – the ability to create a great place to work and engage our people
  • Critical thinking and problem solving skills, i.e. the ability to make decisions and assess risk
  • Strong organizational and planning skills
  • Strong, clear communication (both written and oral English), including influencing skills
  • A motivational team leader who has the ability to resolve conflict
  • Flexible approach to work
  • A champion of innovation and continual improvement
  • Able to build and maintain strong relationships both internally and with clients
  • Ability to plan and deliver change and service improvements / efficiency

Key qualifications and Experience required:

  • Minimum of five years experience in the mutual fund industry
  • Detailed knowledge of investment company fees, expenses, and performance
  • Proven successful project management skills
  • Strong written and verbal communication skills
  • Ability to combine information from various sources
  • Excel, Word, InDesign, PowerPoint, Acrobat
  • Must exhibit a proven ability to create and implement new ideas
  • Experience with presentations to small- to medium-sized groups is essential


Additional Information

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status. "Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected]
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