Business Solutions Lead (Technical SME) (JR1014345)

  • 2300-120 Bremner Blvd, Toronto, Canada
  • Full-time

Company Description

Broadridge Financial Solutions, Inc. (BR), a $4 billion global Fintech leader and a part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. Broadridge provides an important infrastructure that powers the financial services industry and employs over 11,000 associates in 18 countries. For more information about Broadridge, please visit

Job Description

  • Be the primary technical requirements point of contact with clients to interface with Broadridge RPM 
  • Understand the technical process requirements of our clients and help translate them into future state processes and support or prepare Business Requirement Document (BRD)
  • Document and analyze the required information and data to understand and support the business processes, including the technical aspects.
  • Sheppard/oversee the clients’ technical requirements throughout the SDLC
  • Strong familiarity with technical integration patterns, Broadridge RPM’s API definitions and business usage
  • Participate in System Requirement Document (SRD) walkthroughs with clients, Broadridge RPM’s architecture and development teams
  • Liaise as required with client vendors in support of technical integration
  • Facilitate knowledge sharing, training sessions, sales support and provide business Technical Subject Matter Expertise (SME) to clients and potential stakeholders
  • Support clients during the software configuration process to meet their technical needs
  • Provide technical support for client implementations and post implementation Business-As- Usual (BAU) support
  • Travel may be required at client locations
  • Other duties as assigned by Management


  • 5+ years in a technical role supporting business analyst and business subject matter experts
  • College Diploma or University Degree, preferably in a Computer/Software related discipline
  • Familiarity with Financial industry business data domains (CIF, Product, Finance, etc.) 
  • Experience in the financial services sector would be an asset. Knowledge of Term Deposits, Mutual Funds (record keeping or distribution), Equities, ETF, etc. 
  •  Knowledge of project management methodologies and SDLC
  • Strong analytical and critical thinking skills
  • Excellent facilitation, written and verbal communication skills
  • A proactive, “service-first” attitude combined with superior interpersonal and presentation skills
  • Ability to work independently on projects with tight deadlines and minimal supervision
  • Experience and knowledge in the following technologies is required: XML Messaging, Eclipse IDE, Subversion (SVN), Postman (including JavaScript, J-Meter
  • Fully bilingual (French / English verbal and written) would be an asset
  • Any investment industry related certifications that pertain to investments and/or registered product management would be considered an asset
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