Client Service Manager (JR1013231)

  • Two Chatham Center, Pittsburgh, PA
  • Full-time

Company Description

Broadridge, a global fintech leader with over $4 billion in revenue, provides communications, technology, data, and analytics. We help drive business transformation for our clients with solutions for enriching client engagement, navigating risk, optimizing efficiency, and generating revenue growth. Broadridge employs over 10,000 full-time associates globally with a significant presence in North America, Europe, and Asia. Please visit our website at www.broadridge.com to learn more.

Job Description

We are seeking a Client Service Manager to work in our Pittsburgh, PA office; the data and analytics division of Broadridge.  The Client Service Manager is a passionate client advocate who will partner with and ensure clients fulfill short and long-term goals.  This individual will act as the day-to-day contact between clients and Broadridge teams to ensure the timely and successful delivery of our services.


•    You will serve as the key point of contact for multiple Broadridge clients, increasing adoption, ensuring retention and a high level of customer satisfaction.  A key to success in this role will be communicating effectively with internal and external teams, from C-levels to front-line users. 
•    Own, drive and track questions and issues to successful resolution.  
•    Learn and understand our product offerings and the solutions they provide within the industry.  Lead training and product overview discussions with clients
•    Work with Broadridge relationship managers and sales team members to manage client issues, develop account management strategies and develop additional revenue opportunities
•    Collaborate with product development teams to identify new system enhancements, modules and services
•    Facilitate customer communications for product releases, upgrades and other important client notices.
•    Continuously find ways to streamline processes, enhance training and documentation, and improve product adoption.
•    Assist in the creation of change orders
•    Stay informed of/follow all relevant Broadridge policies to ensure the security and privacy of data
•    Other duties as assigned

Qualifications
•    Bachelor’s degree in Business or IT related field
•    Excellent communication skills (verbal and written) and ability to interface with diverse internal and external stakeholders
•    A passion for improving processes and an unwavering commitment to customer satisfaction
•    Excellent analytical and problem-solving skills; ability to perform data research and analysis
•    Able to thrive and quickly adapt in a fast paced, team-oriented environment
•    Understanding of the financial services industry and mutual fund/ETF distribution channels are a plus
•    Ability to travel
 

*LI-CM1

Additional Information

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status. "Our Associates Matter. Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here to view the "EEO is the Law" poster.
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