Lead Technical Support Analyst (JR1012182)

  • 283-299 Market St, Newark, NJ
  • Full-time

Company Description

Broadridge, a global fintech leader with over $4 billion in revenue, provides communications, technology, data, and analytics. We help drive business transformation for our clients with solutions for enriching client engagement, navigating risk, optimizing efficiency, and generating revenue growth. Broadridge employs over 10,000 full-time associates globally with a significant presence in North America, Europe, and Asia. Please visit our website at www.broadridge.com to learn more.

Job Description

Broadridge is growing! We are looking for a Lead Technical Support Analyst to join our global team in Newark, NJ.  This is an exciting role that is an integral part of the team.

General Responsibilities:

  • Learn new product and service rolled out and support the same
  • Receive and resolve external client requests
  • Analyze and debug client issues
  • Propose corrective solutions
  • Manage clients and their expectations
  • Track issues and requirements for clients
  • Report status to clients and management on daily/weekly/month and yearly basis as needed
  • Build and maintain client relationships
  • Document program fixes and risk analysis
  • Learn and Support new projects and initiatives
  • Ability to do Root Cause Analysis of recurring issues
  • Follow up on action items as a result of an incident
  • Provide assistance to QA and UAT teams to run tests and verify results
  • Support Development team by doing preliminary analysis of enhancements and propose solutions
  • Monitor new enhancements and review test cases to make sure support issues are handled in design

Qualifications:

  • 5-7 years in financial technology support role
  • Knowledge of AS400
  • Knowledge of SQL400
  • CL400 skills
  • RPG programming
  • Good written and oral communication skills
  • Strong analytical skills
*LI-MR1

Additional Information

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status. "Our Associates Matter. Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here to view the "EEO is the Law" poster.

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