Client Services Manager

  • 193 Marsh Wall, London, United Kingdom
  • Full-time

Company Description

Broadridge, a global fintech leader with over $9 billion in market capitalization, provides communications, technology, data and analytics solutions. We help drive business transformation for our clients with solutions for enriching client-engagement, navigating risk, optimizing efficiency and generating revenue growth.

Broadridge employs approximately 10,000 full-time associates globally with a significant presence in North America, Europe, and Asia. Please visit our website at www.broadridge.com to learn more.

-Our Associates Matter.
Everyone Benefits from Diversity - Inclusion.
Diverse - Inclusive Teams Drive Growth.-

Job Description

Open date: 15 November

Close Date: 17 December 2018

Competitive Salary + Benefits



This client-facing senior hands-on role will be responsible for managing the Broadridge's ongoing service delivery quality for key select clients. This will include involvement in requirement capture, high level estimates, system proposal forms, release planning and service level agreement review. The position is ideal for someone who is looking for a career path to senior operations management in a growth business or wants to extend their client-facing experience.

The successful candidate will be required to manage the client relationship at a service level, regular service reviews, and incident escalations and service level agreement tracking. The role will work closely with the Global Account Management and Support Service Lead functions but will need to build and maintain strong relationships across.

The role is based in the London and reports to the Global Head of Operations, working with teams in the US, India and Asia. This client-facing senior hands-on role will be responsible for managing the Broadridge's ongoing service delivery quality for key select clients. This will include involvement in requirement capture, high level estimates, system proposal forms, release planning and service level agreement review. The position is ideal for someone who is looking for a career path to senior operations management in a growth business or wants to extend their client-facing experience. Competencies

A successful candidate for this role must demonstrate the following skills

  • Strong organisational and planning skills
  • Strong and clear communication, both written and oral
  • An understanding of the software release lifecycle
  • A skilled negotiator with an ability to influence and ensure conclusive resolution
  • Flexible approach to work and used to working in a stressful environment
  • A champion of innovation and continual improvement
  • Able to build and maintain strong relationships both internally and with clients
  • Experience with modern application technologies is a benefit
  • Critical thinking and problem solving skills this must include the ability to
    • Make informed decisions
    • Assess risk
    • Escalate when appropriate
  • Collaborative and comfortable partnering with teams across the org to drive quality improvements both in product, service and process.
  • Proactive and comfortable challenging the status quo

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