At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality…designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

The BSW Permit Analyst plays a critical role in supporting Brightspeeds buried service program by establishing strong relationships with municipalities, permitting authorities, and pole owners. This role partners closely with internal teams and vendor partners to obtain required permits, remove roadblocks, and ensure projects progress smoothly and on schedule. The ideal candidate is an organized communicator who excels at coordination, problem‑solving, and proactive issue management. This role requires strong collaboration to enhance our operational effectiveness and support the overall goals of the company.

Key Responsibilities:

• Coordinate with internal teams to present the buried service program to municipalities.
• Host calls, collect permitting contacts, and document permit requirements and processes.
• Identify potential permitting issues early and drive resolution before construction begins.
• Establish and maintain strong relationships with permitting entities.
• Serve as the liaison between permitting entities, engineering and buried service teams.
• Partner with engineering teams to identify and resolve roadblocks that impact progress.
• Facilitate communication with vendors and permitting authorities to ensure issues are addressed.
• Escalate unresolved issues when needed.
• Track aging and priority permits; engage permitting entities to move reviews forward.
• Communicate permit issues to vendors and ensure timely, accurate revisions and resubmissions.
• Monitor permit fees at a high level and request clarification when charges appear inconsistent or unreasonable.
• Ensure vendors submit accurate permit applications and meet requirements set by permitting authorities.
• Track vendor responsiveness and enforce expectations set by build managers.
• Provide feedback and drive corrective actions when performance gaps arise.

Qualifications: 

• Experience working with municipalities, utilities, pole owners, or permitting authorities.
• Strong understanding of permitting processes, construction workflows, or telecom / fiber deployment.
• Excellent communication and relationship‑building skills across internal teams and external stakeholders.
• Proven ability to coordinate activities, track progress, and follow through on issues to resolution.
• Strong problem‑solving skills with the ability to identify potential barriers early and proactively address them.
• Highly organized, detail‑oriented, and capable of managing multiple permits and priorities simultaneously.
• Ability to interpret permit documents, application requirements, and fee structures at a high level.
• Ability to work independently while collaborating effectively with build teams and vendors.
• Proficiency with Microsoft Office tools (Excel, Outlook, Teams) and ability to use project tracking tools.

WHAT IT TAKES TO CATCH OUR EYE:

• 2–5 years of telecom, construction, engineering, permitting, or project coordination experience.
• Knowledge of fiber network builds, aerial/underground construction, and buried service wire processes.
• Experience managing vendors or holding partners accountable to deadlines and quality expectations.
• Background in government relations, right‑of‑way permitting, or utility coordination.
• Familiarity with IQGeo, GIS systems, permit portals, or utility application systems.

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice