At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Role: 

• The Business Intelligence (BI) Developer – Transformation is responsible for building and delivering scalable, insightful dashboards and reports that provide transparency into Transformation initiatives. The role enables leadership and stakeholders to track program performance, risks, operational readiness, and business outcomes through accurate and timely business intelligence solutions. 

• This position is accountable for designing, developing, and maintaining BI dashboards, consolidating data from multiple sources, and ensuring data integrity. Responsibilities span Brightspeed’s strategic metrics, including churn, subscriber growth, cancels, revenue, fiber build progress, testing progress and results, risk management, and order fallout—delivering insights that directly support governance reviews and executive decision-making. 

Impact: 

Business Intelligence Development 

• Design, develop, and maintain BI dashboards and reports using tools such as Power BI, Tableau, or equivalent. 
• Build scalable data models that integrate inputs from testing, deployment, operations, and business performance systems. 
• Automate recurring reports and visualizations to improve efficiency and consistency in governance reporting. 

Transformation Reporting & Analytics 

• Deliver dashboards that track end-to-end transformation health, including readiness, deployment progress, fiber build metrics, order fallout trends, risk landscape, churn, subscriber growth, cancels, and revenue impact. 
• Provide advanced data analysis and visual storytelling to highlight trends, dependencies, and risks requiring leadership attention. 
• Support ad hoc data requests and governance forums with tailored reporting packages. 

Data Management & Quality Assurance 

• Ensure accuracy and integrity of data by validating inputs across systems, test results, defect logs, and operational KPIs. 
• Establish and maintain reporting standards, ensuring alignment with governance frameworks. 
• Continuously refine data pipelines, queries, and models for optimal performance. 

Testing & Readiness Reporting 

• Support ORT, UAT, and E2E reporting by consolidating execution status, defect trends, and pass/fail rates into executive-ready dashboards. 
• Deliver structured summaries of “Day in the Life” scenarios, ensuring visibility from Buy Flow through Billing. 
• Provide deployment reporting including blackout tracking, shakeout testing, migration validation, and hypercare dashboards. 

Risk & Governance Support 

• Provide consolidated reporting on the risk landscape across Transformation initiatives, ensuring leadership has visibility into critical risks, issues, and dependencies. 
• Collaborate with Program Managers and business stakeholders to integrate risk and issue data into BI dashboards. 
• Enable governance forums with real-time insights, clear metrics, and visualizations that support decision-making. 

You will thrive in this role if you:  

• 3–5 years of experience as a Business Intelligence Developer, Data Analyst, or similar role. 

• Strong proficiency in BI tools (Power BI, Tableau, or equivalent), SQL, and data modeling. 

• Experience integrating data from multiple systems into consolidated dashboards. 

• Excellent attention to detail with the ability to translate data into actionable insights. 

• Strong communication and collaboration skills across IT, business operations, and leadership. 

A plus if you have: 

• Telecommunications industry experience (e.g., order management, provisioning, billing, service assurance, fiber build). 

• Familiarity with program governance frameworks and reporting standards. 

• Experience with defect tracking or test management tools (JIRA, Zephyr, ALM). 

• Knowledge of data pipeline and ETL processes. 

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WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice