Breakdown Services is a web-based entertainment service company. We are committed to providing services that make the casting process seamless for Casting Directors, Talent Representatives and Actors. We here at Breakdown look forward to reviewing your qualifications for this role!

We are currently seeking a detail-oriented and metrics driven individual to manage a staff of support representatives. These reps provide assistance to our B to B entertainment industry clientele via phone, email, and online chat. You will be responsible for compiling data regarding the progress of this department, and conveying that information to Breakdown leadership.

Primary Responsibilities

• Supervise daily productivity of the Support Team
• Develop KPI metrics for each support member, and team as a whole
• Manage and track how efficient the department functions are, including individual, and group productiveness
• Experience examining and explaining metrics from KPI data to company leadership
• Previous experience implementing team, and individual productivity based incentives
• Engage staff to continue momentum during the day
• Attend all required Manager meetings
• Maintain a high level of accountability in developing new ways to reward staff when KPIs are met
• Identify and communicate areas of improvement that can be made to leadership

• Bachelor’s degree preferred
• Previous experience using and implementing a KPI system
• At least 2-4 years of experience providing independent feedback on KPI metrics
• At least 1-2 years of experience in a managerial role
• Strong communication, written, and verbal skills
• Display strong team-building skills
• Ability to determine whether or not the team needs additional support

Compensation and Benefits

Salary: Commensurate with experience

All your information will be kept confidential according to EEO guidelines.