Brady began as a commercial HVAC company headquartered in Greensboro, North Carolina. Founded in 1962 by Don Brady, Brady remains a family-owned business, employing over 400 associates. We have become more than a service company by providing customers with a diverse range of HVAC and building solutions including building automation, energy conservation, green design, security, mechanical systems, parts and supplies, and world-class technical support.
 
Our associates are the backbone of our business, providing the sole source for our ability to meet our customers' needs. By setting high standards for job qualification and job performance, we provide opportunities for individual growth and development so that our organization is better able to meet our clients' expanding needs.

Area Service Manager provides direction for the Field Service Team by setting department objectives and goals to meet customer needs.  Responsible for the performance (safety, customer satisfaction, and profit) of the Field Service Team.   

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Assists in Development of the Field Service team’s operating plans, budgets and guidelines.
• Sets the work priorities by reviewing performance to ensure short-term and long-term goals are met.
• Provides safety leadership in the field.
• Responsible for contract compliance and profitability.
• Monitors department procedures and processes to ensure effectiveness.
• Communicates department goals and objectives by notifying team leaders and communicating recommendations to staff.
• Prepares reports on the progress and needs of the Field Service Team.
• Coaches field technicians.
• Coordinates technician meetings and communications.
• Controls expenses by developing a department budget, monitoring capital expenditures and approving purchases.
• Leads and participates in business improvement projects.
• Assures that tools, equipment, vehicles and other material supplies are maintained through inventories and re-ordering to reconcile differences.
• Assists with pricing and margin requirements on all products and services.
• Provides technical advice and assistance.
• Estimates and validates quoted service projects as required.
• Responsible for the career development of service technicians, including developing and implementing training programs.
• Maintains appropriate field staff  levels by recruiting, interviewing and hiring.
• Respond to customer inquiries, complaints and special requests as required.
• Maintains quality standards by visiting job sites and meeting with technicians, customers and other vendors as needed.
• Coordinates information flow on larger accounts, i.e. accounts with multiple technicians.
• Understands industry changes and responds to alternative strategies to maintain competitive advantages in our marketplace

EDUCATION and/or EXPERIENCE:  Technical or Business associate degree or equivalent required; 3+ years of experience in service management or similar background.  Demonstrated understanding of controls, HVAC equipment, contract administration, and HVAC systems.  Financial budgeting, planning and administration skills are preferred. 

CERTIFICATES, LICENSES, REGISTRATIONS:  Valid driver's license, Universal EPA certification

Brady is an equal opportunity employer and afford equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.