bp pulse has established itself as the market leader in electric vehicle charging, providing solutions for EV drivers to charge at home, at work and on the road. On our mission to make charging fast and hassle-free, our charging points have been used over 30 million times to enable around 200 million miles of zero tailpipe emission driving. We work with the world’s leading vehicle manufacturers to support their customers, as well as some of the UK’s biggest fleets, leasing companies and local authorities. We are the UK’s only fully integrated, end-to-end manufacturer and operator of charging infrastructure, and our nationwide Polar network of public charge points is recognised for its quality and reliability. Following the acquisition by BP in 2018, the company is growing rapidly and, in 2020, moved to a brand new, purpose-built head office and production facility in Milton Keynes to support this growth and allow it to capitalise on a booming electric vehicle market.

This is an opportunity to join a business with an envious and unrivalled position in a fast-growing market and ultimately help enable more people to transition to electric vehicles. You will not just be part of the biggest change in the automotive industry for a century – you will be at the forefront of it.

Responsibilities will include:

• SME for critical customer operations systems to maximise process efficiency and customer engagement
• To identify and bring new standards to operational tasks
• To supervise the running of a safe and efficient operational, working within clear guidelines to help achieve operational standards and defined outcomes for your responsibility area / shift approach
• Team Shift/Time Management
• To ensure current processes established on site are adhered to
• To drive for a culture of continuous improvement through KPI management and process review
• Discover training needs and provide coaching
• Carry out staff 121’s
•  Maintain a Skills Matrix for the team & review regularly
• Identify the need, organise and/or deliver training to develop skills
• Undertake and support employee appraisals and pay-structure reviews
• Undertake disciplinary and related tasks in conjunction with HR support
• Interview, recruit, Induct and monitor new staff through their probationary period

• Experience in people leadership
• High level organisational and planning skills,
• Organisational and time management skills.
• The ability to effectively motivate and performance manage teams in a fast-paced environment
• Quality experience.
• Interpersonal skills with the ability to develop effective relationships at a variety of levels both within the team and with the client and customers.
• Excellent communication skills
• Result orientated and target driven.
• Computer literate (Outlook / Word / Excel).
• Comprehensive working knowledge of Amazon Connect, Salesforce and Social Studio

• New Offices
• Free Parking
• Onsite Canteen

This role will sometimes require flexibility outside of normal production hours to undertake & engage with the bp pulse 24hr operation.

Shift Pattern in place (earliest start 07.30 - and latest finish 21:30)