BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

We're committed to ensuring our business represents the communities in which we operate - and that includes supporting the representation of women across our workforce. We are proud of the gender diversity across our business, we have a female CEO, over 50% of our executive team are female and we have been named an Inclusive Employer in 2021-22 by the Diversity Council of Australia.

We want to offer you a career pathway with us! Your journey starts as a Techcare team Lead based at our Port Kembla manufacturing site in NSW.

We've been on a journey over the last few years to enhance our in-house IT capability - and our Techcare Team are proud of the increased service level we now offer our business.

What Will You Do?

The TechCare team provide on-site IT Support Services (Desktop Support), in this role you will Lead and manage the daily activities of both the TechCare NSW team and the TechCare CCTV/Radio/Facilities team comprising of up to 15 staff.

Each day you will play an integral part in providing IT support services by:

• Working with TechCare Manager and business stakeholders to develop a cost-effective strategy to ensure regular on-site IT support for all sites within the NSW region.
• Managing the demand for competing resources to ensure business priorities and SLA’s are met within budget.
• Ensure that IT customer service issues are resolved satisfactorily, and customer satisfaction objectives are met
• Act as a key point of contact for the business into IT by:

Providing relevant information on technology changes that will impact their operations,

Understanding key challenges for ASP sites and end-users, documenting high level requirements for internal IT teams and service providers,

Providing IT consultation and resourcing for business projects

• Providing VIP IT support for Senior business leaders and executives.
• Providing 24x7 support for multiple business services including manufacturing (both Port Kembla and Sydney), CCTV and trunk radio.

More About You

We don’t expect you to know our industry or our business, we have an internal network to support your learning that, it’s your It Support and team leading experience that we value most. We are looking for team player with: -

• Qualifications in an IT or related discipline
• Experience working in IT, ideally in a technical services role.
• Experience in managing a team of technical services professionals
• Experience with IT service delivery frameworks, methodologies and process implementation.
• Demonstrated ability to articulate ideas to both technical and non-technical stakeholders.

What’s in it for you

• Up to 14% Superannuation
• Annual incentive bonus
• Flexible hours
• Free parking onsite
• Employee benefits with discounts on health and well being products and services
• Employee Assistance Program

If this sounds like the role for you, we would like to hear from you.

The BlueScope Difference

A career at BlueScope provides the opportunity to make a difference – to you, to your team, to our customers, to transforming products, processes and brands, and to an organisation intent on shaping a better built environment for all our communities.

Come and discover us at bluescope.com/life-at-bluescope/. 

Together we can make a world of difference.

Applications close Friday 26th April 2024