At BlueScope, we create and inspire smart solutions in steel, strengthening our communities and helping build a better future. Our steel has shaped everything from hospitals and schools, bridges and stadiums to fences and homes – influencing the way we live and work, now and in the future.

The Opportunity

Are you someone who thrives on meaningful interactions and is eager to take your career to the next level? Come and discover the flexible opportunity to join our Lysaght business at our Biggera Waters branch as a Part-Time - Customer Service Representative.

Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects. Our customers consist of both homeowners and builders seeking a diverse range of our premium products and solutions. Being a Customer Service Representative, you’ll embody the friendly voice our customers rely on, leaving a lasting impression with every interaction. 

This is a permanent part-time opportunity and working hours and days are flexible upon negotiation. We also offer the possibility of a job share arrangement, supporting your work-life balance in a way that best suits you!

What Will You Do?

Working with a friendly and inclusive team, you will be a key contact for sales and service enquiries. This will see you: 

• providing personalised assistance to customers, handling inquiries and quotes via phone and email
• nurturing leads by following up on quotations and inquiries, converting them into rewarding sales opportunities
• partner closely with internal stakeholders including marketing, warehouse, and sales teams to exceed customer expectations. This involves managing product specifications, customised packaging, and delivery timetables
• nurturing and growing relationships with customers to uncover new business opportunities and foster enduring partnerships
• be part of a team that champions innovation, empowering you to enhance internal processes and enrich our value proposition

More About You

With your warm and empathetic demeanour and eagerness to grow and develop in this role, you will bring:

• exceptional customer service and communication skills, both written and verbal
• high attention to detail and ability to manage multiple tasks simultaneously
• the ability to influence and build rapport with internal and external stakeholders
• problem-solving skills and ability to liaise with management and relevant teams on a range of matters
• demonstrated computer literacy, with experience in data entry and MS Office

What’s In It For You?

• receive a competitive salary package with the added perk of a quarterly bonus
• generous paid parental leave, including continued super contributions while you’re on leave
• flexible working arrangements – we provide flexible working hours and an option for a job share arrangement as we want to support you in a way that works best for you!
• specialised onboarding program – enjoy a tailored onboarding experience designed specifically for you, where you’ll receive comprehensive training, support, and guidance from our customer service experts on our systems and products
• evolve your career – make the most of our online learning platform to support your continuous development
• support and wellbeing – to help you thrive we offer great health and wellbeing initiatives including access to our Employee Assistance Provider (EAP), free annual flu vaccinations, and eligibility for a Fitness Passport
• exciting rewards – enjoy access to a range of discounts across travel, vehicles, health and more!

Come and discover us at bluescope.com/life-at-bluescope/careers

Together we can make a world of difference.

Applications close Friday 1st March 2024.