BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Orrcon Steel business in our Albany team as a Senior Customer Service Officer.  Orrcon Steel is a manufacturer of steel tube and pipe and leading Australian steel distributor with nationally recognised brands. 

In this customer-facing role, you will build strong partnering relationships with our valued customers and support our branch by managing enquiries that come via walk-in’s, phone and/or email. We’ll provide intensive on-the-job product training to assist with managing our customer’s enquiries. There will be opportunities to visit our customers to enhance their overall experience with us.  As a self-motivated, quick thinker, you quickly adapt and can juggle more than one task at any given time. You also enjoy being busy and working in a supportive team environment. 

This is a permanent full-time position, the hours of work being 8:00am – 4:30pm Monday to Friday.

What Will You Do?

Being the face of Orrcon for our customers, you will also be required to:

• prepare and follow up customer quotes and processing sales through SAP 
• provide internal support and regular feedback to our network with customer and competitor information via Salesforce
• resolve issues and seek ways to improve the customer’s experience
• arrange specific customer delivery requests
• general administration tasks as required

 More About You

Seeking an enthusiastic and motivated people person, you’ll bring:  

• excellent communication and a high standard of customer focus with the ability to resolve issues effectively and efficiently 
• a can-do attitude and the ability to pick up new and custom IT systems quickly, you’re a keen learner!
• high attention to detail and ability to complete multiple tasks simultaneously with your superior time management skills!
• a commitment to your own safety and well-being while caring for others 
• willingness to join and be part of our wonderful team!

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, strengthening our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.