About BlueScope

At BlueScope, we create and inspire smart solutions in steel, strengthening our communities and helping build a better future. Our steel has shaped everything from hospitals and schools, bridges and stadiums to fences and homes – influencing the way we live and work, now and in the future.

The Opportunity

Come and discover the opportunity to join our BlueScope Distribution business in our Townsville team as a Customer Service Officer. BlueScope Distribution is a provider of single-source product, processing and service solutions in steel and aluminum. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification.  BlueScope Distribution supports its customers by helping them find the freedom to do what they do best. This is an exciting opportunity to demonstrate your passion for exceptional customer service supporting our market

What Will You Do?

Reporting to the Customer Service Supervisor and working with your team members, you will be a key contact for sales and service enquiries received via phone, email and face to face. This will see you: 

• follow up customer quotes, deliveries and product supply levels
• process customer orders in SAP via phone and email
• attend to walk in customers (face to face)
• work closely with the Sales Team regarding customer solutions
• manage internal and external relationships; and
• learn new skills such as product design take-offs and estimation

 More About You

You will have a positive attitude combined with an eagerness to learn and provide exceptional customer experience. In addition, it would be advantageous to have the following experience and attributes: 

• previous experience in a busy customer service, sales or administration role
• effective communication and time management skills
• ability to problem solve and develop solutions 
• demonstrated computer competency with SAP and MS Office 
• ability to work independently and in a team

The BlueScope Difference

A career at BlueScope provides the opportunity to make a difference – to you, to your team, to our customers, to transforming products, processes and brands, and to an organisation intent on shaping a better built environment for all our communities. At BlueScope, you will:

• make an impact both within the organisation and in the broader community
• create and deliver innovative products and solutions that shape the world we live in
• grow on a path of continuous learning and development
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

We’re dedicated to supporting our people - keeping one-another safe, rewarding successes, and helping individuals grow. We foster workplace flexibility and an inclusive work environment that welcomes people of all backgrounds. We’re committed to climate action and to helping shape a better future for all our communities; we are committed to Our Purpose, Creating Strength. 

Come and discover us at https://www.bluescope.com/life-at-bluescope/. Together we can make a world of difference.

Applications close  Sunday 28th March 2021