Be part of an internationally recognised ASX company that offers a rewarding work environment with exciting opportunities for career development. Orrcon Steel is a reputable, nationally recognised brand in the steel industry and is part of BlueScope: Australia’s largest steelmaker. Orrcon Steel is committed to providing high-quality service, selling our own manufactured products and providing innovative steel solutions to our customers.

We are looking for a Customer Service Team Leader, true leader with exceptional communication and organisational skills to join our team based in Erskine Park. Reporting to the Sales Manager, this is an exciting opportunity to work in a busy office environment, demonstrate your passion for exceptional customer service, and lead a small team.

Displaying high levels of initiative along with well-developed people management skills, administration, problem solving and time management abilities, you will undertake the following:

• Implement continuous-improvement initiatives;
• Ensure that daily interaction with branch customers is of a high standard;
• Maintain and enhance relationships with internal and external customers;
• Create sales opportunities through enthusiastic and proactive selling;
• Provide timely service to all customers, including quotes, order fulfillment and order management;
• Coordinate orders and review availability of products, whilst supporting external sales teams and branches.

Who are we looking for?

We encourage applicants from different industries and backgrounds; no previous steel or distribution experience is required. You will be a customer service professional with a positive attitude and a willingness to learn and develop, along with the following attributes:

• digital literacy and articulate phone communication skills;
• the ability to complete multiple tasks simultaneously;
• excellent negotiation and relationship-building skills;
• team management; and
• high attention to detail.

We strive for first-class safety practices, so your commitment to your own safety and that of others is paramount.

What are the benefits?

We offer structured training programs and the career benefits of being part of a large, supportive organisation. This is a busy, interactive site with plenty of energy, excitement and variety. You will receive a competitive remuneration package and can participate in the sales incentive scheme. 

At Orrcon, we value diversity and promote an inclusive, supportive work environment.  We are committed to your safety, learning and development. Orrcon is an equal opportunity employer. People from diverse backgrounds, including female and indigenous applicants are highly sought and encouraged to apply.

We believe that our people are our strength. Having a diverse and inclusive workplace enables us to improve our capability and ensure continued, sustainable success.

Applications close Sunday 8th December 2019.