BlaBlaCar’s vision is to bring fairness, freedom and fraternity to the world of travel. 

BlaBlaCar was created in 2006 with one dream in mind: fill the millions of empty seats on the road to create an efficient, affordable and friendly way to travel. Today, our global, trusted community counts 75 million members in 22 countries, enabling a smarter, large scale and truly sustainable transport network. 

Born from a simple idea of people sharing their rides, BlaBlaCar’s ambition is to become the go-to marketplace for shared road mobility. We offer long distance carpooling service, a commuting carpooling service, and since 2018  a marketplace bus service too. A filled bus emits one third of the emissions per passenger kilometer as an average car. So we want to fill those seats too! 

In 2019, 100 million travelers used BlaBlaCar globally, saving 1.6 million tons of CO2. Meanwhile, we enabled human connections, bringing people closer together in more ways than one, with 87% of members believing carpooling to be an enriching experience.

BlaBlaCar offers a truly and unique international environment with a team counting 35 nationalities,  serving a global member-base from 7 offices in Berlin, Kiev, Madrid, Moscow, Paris (HQ), São Paulo, Warsaw. English is the official spoken language across BlaBlaCar. We are privately-held and founder-led. Our team of 500 employees is entrepreneurial, passionate, and fundamentally mission-driven. 

Why join us?

One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them and satisfying them. By providing the best customer service, the team makes sure that our members have an enriching and trustworthy experience. The Community Relations Team is responsible for answering questions and requests in 30 different languages, every day and 7 days a week.

What you will directly contribute to:

• Leading and motivating a team of 10+ employees that is based in São Paulo, to reach a standard of excellence in handling all of the member-related topics of users from Brazil, Portugal, and Mexico
• Training your staff to ensure a consistently high level of service quality and to create excitement among every BlaBlaCar member
• Being responsible for the staffing plan, hiring, working schedules, and vacations requests
• Optimizing existing procedures and developing new ones
• Creating and analyzing quarterly reports and statistics, drawing conclusions, and taking all necessary actions
• Reporting to the Senior Operations Manager based in Warsaw
• Collaborating with Country Manager
• Supporting other teams (UX, Marketing, Product, Business, Legal, etc.) with all matters related to the users

What you will need to be successful:

• Previous experience required in managing/ supervising a team of 5+ employees ( at least 1 year)
• Natural leadership qualities and the ability to create excitement in peers and subordinates
• Ability to relate by naturally engaging people around you, building strong relationships and personal bonds
• Strong analytical, communication and presentation skills
• Extreme orientation to details and organization
• Good knowledge of internet services and startups sector
• Fluency in written and spoken Portuguese and English. Spanish is a big plus
• Previous experiences in handling clients based in Brazil is a plus
• Being a user of BlaBlaCar yourself is also a great advantage

A few practical details about the role:

• Start: Jan-Feb
• Location: São Paulo
• Contract: Permanent contract
• Compensation: Based on profile and experience

What we offer all of our employees

• The opportunity to have a meaningful impact, building a CO2-saving global travel network enabling strong human connections too. 
• A strong “Fun & Serious” company culture  
• An international environment with a team counting 35 nationalities,  serving a global member-base from 7 offices around the world (Berlin, Kyiv, Madrid, Moscow, Paris (HQ), São Paulo, Warsaw)
• State-of-the-art office spaces, in a great location
• A start-up spirit grounded in agility & teamwork 
• Challenging career opportunities in a high-growth and fast-paced environment 
• Bi-Weekly team-all BlaBlaTalks to learn from each other
• Weekly Tech Demos, so that we’re all up to date with where our product stands

And some other great perks!

• Free carpooling and bus rides to live our value “Be The Member”. 
• BlaBlaBreak which takes us all for an unforgettable weekend every 18 months
• Possibility to work from another BlaBlaOffice abroad for a week once a year (BlaBlaSwap)
• Opportunity to attend Tech conferences in France and Europe

What's next

If you are ready to join our exciting journey, please apply below: upload your resume in English (PDF format) and answer our questions in English. You might have to answer a question in your mother tongue or in the language of the position you’re applying for. Please note that only complete applications will be reviewed by our hiring team and that all your information will be kept confidential.

You can expect us to review your application within the following 2 weeks. If your application and profile fit our requirements, we will send you a first video test or invite you for a phone call with one of our recruiters. Then, we will invite you to our office for various in-person interviews with our Community Relations Team. 

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.