Community Relations Agent (BR)
- São Paulo, São Paulo, br
BlaBlaCar is the global leader in long-distance carpooling. We’re an innovative and fast-growing company building a unique community of 60+ million members to transform the way people travel across the world!
Why join us?
One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them and satisfying them. This ensures our members an enriching and trustworthy experience. The Community Relations Team is answering questions and requests in 30 different languages, every day and 7 days a week.
What you will directly contribute to:
Moderating member profiles and their content (vehicle pictures, trips, etc.)
Answering members’ messages in a timely manner
Providing users with guidance and support through various channels (tickets, chat & phone) at high-quality level (we offer a 100% response service)
Overseeing the overall activity on our social media (Facebook, Twitter, etc.) and maintaining dynamics within the Brazilian and Mexican community
Gathering members' feedback and communicating it to the Tech Team
Reporting to the Associate Manager
Improving the overall member experience
What you will need to be successful
- Entry level position: previous experiences, specially in customer service, are welcome but not required
- Excellent proficiency in written and spoken Portuguese and English
- Some proficiency in written and spoken Spanish a big plus
Proven ability to prioritize busy workloads
Sincere willingness to fairly balance our business and members' needs
Strong ability to work on his own while being dynamic and hardworking
Strong knowledge of the internet ecosystem
A prior experience using the service as a driver and/or a passenger would be a plus
Be humble, structured, organized, motivated by innovation and a relentless doer
Enjoy working as a team-player and learning from others
A few practical details about the role:
Start: Early May
Location: Sao Paulo office + homeworking
Contract: CLT contract, 1 year (renewable)
Working hours: 40 hours per week, including 2-3 days in the office + evenings and weekends from home
Compensation: According to the market and position
What we offer all of our employees:
A start-up spirit that fosters agility, teamwork and impact
An inspiring working environment including state-of-the-art office spaces
Free carpooling to live our value “Be The Member”
Annual BlaBlaBreak which takes us all for an unforgettable weekend
Bi-Weekly BlaBlaTalks when we learn from each other
What is next?
If you are ready to join our exciting journey, please apply here: upload your resume in English (PDF format) and answer to our questions. You might have to answer a question in your mother tongue or in the language of the position you’re applying for. Please note that only complete applications will be reviewed by our hiring team and that all your information will be kept confidential.
You can expect us to review your application within the following 2 weeks. If your application and profile fit our requirements, we will send you a first video test. Then, we will invite you for various interviews with our Community Relations Team.
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.