Customer Experience Associate
- Full-time
Company Description
Ranked the #1 fastest growing company in NY by Crains and the #7th fastest company in the country by INC Magazine, Bear Mattress is a sleep and wellness brand that helps active people sleep better, recover faster, and improve athletic performance through our line of mattresses, pillows, and accessories. Bear Products are available online and delivered direct-to-consumer.
Job Description
Currently Remote. Some in office may be required.
Nights/Weekend hours may be required.
You are the at the front lines of our customer experience and know how to deliver exceptional service.
Sell our Bear Sleep Products to customers using detailed product and industry knowledge
Provide swift and thorough solutions for customers any time a delivery, transaction or general experience with our products doesn’t go 100% as planned
Be overly accommodating to customers with 5-star quality service and correspondence that exceeds expectations
Respond to customer inquiries via email, phone, and chat
Become and act as a subject matter expert in our sleep products
Follow up with abandoned cart orders by calling or emailing customers
Support the operations and logistics team in making sure products are received by customers in a timely manner
Qualifications
- Bachelor's Degree
2+ years experience in customer service, sales or business development; mattress experience a plus
The ability to offer our customers an extraordinary and energetic customer experience filled with empathy and compassion
A “no task is too small” attitude and the endurance to consistently deliver amazing customer experiences without exception
Superior written and oral communication skills
Strong people skills — you are friendly, a good listener, and you’re invigorated by constant personal interaction
Team player who works well with a wide range of personalities and is ready to contribute to an awesome team environment
Detail-oriented and highly organized
Must be available to work nights, weekends and holidays when necessary
- At times, may be required to lift boxes up to 50lbs
Additional Information
Competitive salary + bonus
Excellent medical benefits
401(k)
- Free Bear products