Customer Experience / Sales Associate

  • 111 Canfield Ave, Randolph, NJ 07869, USA
  • Full-time

Company Description

Bear Mattress is an e-commerce company that helps people sleep better, recover faster and improve athletic performance through its line of mattresses, pillows and accessories. Bear has quickly become the brand of choice for professional athletes, weekend warriors and casual fitness enthusiasts alike.


Job Description

You are the at the front lines of our customer experience and know how to deliver exceptional service.

  • Sell our Bear Sleep Products to customers using detailed product and industry knowledge

  • Provide swift and thorough solutions for customers any time a delivery, transaction or general experience with our products doesn’t go 100% as planned

  • Be overly accommodating to customers with 5-star quality service and correspondence that exceeds expectations

  • Respond to customer inquiries via email, phone, and chat

  • Become and act as a subject matter expert in our sleep products and our logistics

  • Work closely with customers, pickup organizations and charities to schedule return pickups

  • Follow up with abandoned cart orders by calling or emailing customers

  • Support the operations and logistics team in making sure products are received by customers in a timely manner

  • Responsible for showroom appointments

  • Flexible with working hours, as your schedule will be based on business needs and may include weekends, evenings and holidays

Qualifications

 

  • Bachelor's Degree
  • 2+ years experience in customer service, sales or business development

  • The ability to offer our customers an extraordinary and energetic customer experience filled with empathy and compassion

  • A “no task is too small” attitude and the endurance to consistently deliver amazing customer experiences without exception

  • Superior written and oral communication skills

  • Strong people skills — you are friendly, a good listener, and you’re invigorated by constant personal interaction

  • Team player who works well with a wide range of personalities and is ready to contribute to an awesome team environment

  • Detail-oriented and highly organized

  • Must be available to work nights, weekends and holidays when necessary

  • At times, may be required to lift boxes up to 50lbs
 
 

Additional Information

 

  • Competitive salary + bonus

  • Excellent medical benefits

  • 401(k)

  • Free Bear products