Please note: This role is based in Scoresby, VIC Unit 2/7 Keith Campbell Ct, Scoresby VIC 3179

 E-Max Australia has been a leader in electrical wiring solutions for the heavy transport industry. As part of Bapcor Limited, Asia Pacific’s leading provider of vehicle parts, accessories and services, we are proud to deliver innovative and high-quality solutions to our customers. 

We specialise in the in-house engineering and manufacturing of heavy vehicle trailer harnesses, alongside a comprehensive range of ancillary products including heavy-duty coils, plugs and connectors.

Our flagship product, Air-Weigh®, is an advanced on-board weighing system designed for trucks and semi-trailers. This cutting-edge technology delivers real-time, accurate load data—helping customers improve efficiency, compliance and decision-making.

We are looking for a highly organised and customer-focused Product Coordinator to manage the administration and coordination of Air-Weigh sales and installations.

In this role, you will ensure a seamless experience from quote through to installation, maintaining accuracy, strong communication and a clear audit trail.

You will also support broader sales and customer service activities across the E-Max business.

Key Responsibilities

• Manage Air-Weigh quotes, sales orders, invoicing and documentation with accuracy and efficiency
• Coordinate installation schedules with customers and installers
• Maintain detailed records for all installations, communications and compliance requirements
• Provide prompt, professional customer service and respond to enquiries
• Ensure a complete and accurate paper trail across all transactions
• Identify opportunities to improve processes and enhance customer experience
• Support general sales and customer service functions across the business

About You

You’re a proactive and solutions-focused individual who thrives in a fast-paced environment and takes pride in delivering excellent customer outcomes.

What you bring:

• Proven experience in customer service and/or sales administration
• Strong organisational skills with high attention to detail
• Excellent communication skills and a customer-first mindset
• Ability to manage multiple tasks and prioritise effectively
• A positive, team-oriented attitude with the ability to work independently
• Proficiency in MS Office

Highly regarded:

• Experience coordinating with installers, contractors or external service providers
• Exposure to the transport, automotive, or electrical industries
• Understanding of compliance or installation processes

We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible.