Baker University is a premier private university with a tradition of academic excellence and student engagement in a respectful, inviting, and values-based learning community. The faculty provides creative, student-focused learning experiences that challenge students to analyze issues with depth and clarity. Students fully engage in their learning; connect with peers, faculty, and staff; and develop lifelong relationships with diverse groups of people. Graduates realize their potential to become confident, competent contributors to society.

Description
Our customer maintains a highly demanding mission and requires our support to provide expert technical and professional management support to the commands enterprise Information Technology (IT) services. The Network Operations Technician will operate autonomously within a team to support a program that provides sustainment, maintenance, innovation, Problem and Change management services to help ensure secure, reliable, and uninterrupted availability of the Department of Defense IP networks.  The Network Technician will be responsible for operations and maintenance of the network enterprise infrastructure supporting the NORAD Northern Command missions.

Primary Responsibilities:

• Self- motivated and driven to seek solutions to resolve monitoring errors, using research and documentation, and have a deep understanding of and ability to apply principles, theories, and concepts to resolve issues.
• Work independently to achieve day-to-day objectives by providing all activities related to the Network Operations Work Center with significant impact on operational metric results in deliverable monthly reporting.
• Provide expert support to troubleshoot circuits using router commands, loops, alarms and errors, and other troubleshooting technologies and techniques.
• Engage directly with Government customers, internal customers, team members and management regularly to understand, design, develop and implement networking solutions to optimize network performance and capabilities on all three NORAD/USNORTHCOM networks.
• Responsible for each ticket using the ticketing process and the use of network monitoring tools to monitor, track and resolve issues.  Follow escalate processes for issues resolution requiring approval, when necessary.
• Monitor, organize and work collaboratively in a technological environment to support an established collaborative work environment, and work to influence team members regarding solution design, processes and approaches.
• Develop networking solutions and technology adjustments on a live, global network to optimize services to NORAD/USNORTHCOM users.
• Develop technical solutions that require: collaboration with internal experts and customers; deep analyses; and understanding of impact on end-product users.
• Manage functional area trouble tickets by creating and updating tickets, to accomplish all tickets within key program performance indicators.
• Develop, identify and recommend opportunities for performance improvement of various networks and processes by employing IT Service Management (ITSM) best practices.
• Tackle complex networking issues to support root cause analysis and development of strategies and solutions to issues that are unclear and require deep technical knowledge.
• Manage work center equipment accountability and perform the Data Center Management activities to clean-up, grow, and face new challenges to create an environment designed for redundancy and continuity in cases of contingency

Requirements:

• 5-10 years’ experience
• Monitors network to ensure availability to all users
• Observes and controls the status and performance of all components of network facilities
• Identifies, diagnoses, and resolves problems affecting network performance
• Bachelors Degree or equivalent work experience, Technical or Vocational degree
• Installation and support of cabling - Category 6 cable, Fiber, Twin-ax, various power cables and power strips
• Installation and support of hardware such as servers, network, storage - HP\Dell servers, Cisco switches\routers, F5, Checkpoint, DellEMC, NetApp
• Technical Support and Troubleshooting
• Incident and Change Management
• Telecommunications - Basic understanding
• Previous work in Data Center Environment
• Asset Management

Benefits

• Insurance after 60 days of employment (Health, Dental, Vision, & Life)
• 7 Paid Holidays after 90 days
• 401K after 6 months with partial company matching
• Company Paid Life Insurance
• PTO begins accruing on the first day of employment, and is available for use after the 90 day employment anniversary.