Augsburg University has maintained a strong academic reputation defined by excellence in the liberal arts and professional studies since 1869. A welcoming campus in the heart of Minneapolis, Augsburg offers undergraduate and graduate degrees to nearly 3,200 diverse students.

Augsburg’s mission is to educate students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. The Augsburg experience is supported by an engaged community that is committed to intentional diversity in its life and work. An Augsburg education is defined by excellence in the liberal arts and professional studies, guided by the faith and values of the Lutheran church, and shaped by its urban and global settings.

Augsburg invites individuals who share our mission and commitment to intentional diversity, equity, inclusion and belonging to join our community.  In particular, Augsburg invites BIPOC, LGBTQIA+, individuals with disabilities, women, veterans and those from underrepresented or marginalized backgrounds are encouraged to apply. 

Summary of Position 

The Assistant Director of Admission Engagement curates the visit experience of our prospective undergraduate and graduate students. The assistant director will oversee all aspects of student visits, virtually and in person, including using the CRM to communicate effectively with prospective students, and providing detailed reporting on capacity and experience. This role oversees the student workers including hiring, training, scheduling, and supervising students.

Primary Responsibilities

• Supervise, assess, and improve on-campus recruitment visitor services function which includes the administration of student employees and student tour guides as well as scheduling, training, and managing the Auggie Ambassadors including tour guides and phoners.
• Lead and assess our community engagement platform initiatives i.e ZeeMee
• Oversee the effectiveness for scheduling visits for walk-ins and develop/maintain the online visit data from Slate CRM.
• Utilize project management skills in event management for Enrollment Division.
• Coordinate the appropriate correspondence (visit confirmations, directions, etc.) with prospective students through multiple modes of response for both graduate and undergraduate market segments
• Lead the development and execution for group visits for new day, adult, graduate students including both transfers and or international students.
• Lead social media outreach for prospective student populations using our Admission platforms like Instagram, Twitter, Facebook, and Snapchat.
• Coordinate with Admissions leadership to maximize the Slate CRM program in the recruitment process, visit experience, acquire accurate data, define and develop excellent business practices, and assist in the development of helpful reporting.
• Coordinate with campus partners to target specific prospects throughout the year, providing academic departments and other key departments with consistent updates to ensure professionalism, accuracy, and superior customer service to all potential students and community college partners.
• Develop and maintain a Faculty engagement program.
• Provide superior customer service to students for the Admission staff for quality improvement of the student experience in the Admissions department as a whole.

Additional Responsibilities

• Attend campus events to stay engaged with the student experience.  
• Attend trainings, as appropriate on customer service, student experience, and CRM management
• Coordinate office functions including ordering supplies and managing meetings
• All other duties as apparent or assigned by supervisor(s).

Work Environment and Physical Demands

• Typical work environment is an office. Due to the nature of this role, a formal remote work arrangement is not feasible.
• Regional travel at various fairs which includes presenting. 
• Long or irregular work hours during seasonal needs
• Regular phone and computer use. 
• Occasional intense work environment as it relates to emotional reactions from students and/or parents
• Medium work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.

Minimum Qualifications

• Bachelor’s degree
• Minimum four (4) years of professional experience in customer service.
• Experience in event planning or project management.
• Experience supervising or providing work direction to professional staff or student employees.

Preferred Qualifications

• Experience using a CRM, Technolutions/Slate preferred
• Ability to speak bilingually: Spanish, Somali, Arabic or Hmong
• Professional experience in higher education
• Previous work experience in an admission office (as a student or in a professional capacity)
• Experience managing a budget
• Strong communications skills, including strong active listening; professional written communication skills; public speaking skills.
• Skilled at working with intergenerational colleagues and families
• Effective time management skills
• Team player, effective at collaboration
• Experience with Microsoft Suite of products (word, excel), Zoom, and Google Suite of products (word doc, sheets, google meet)

Knowledge, Skills and Ability 

• Ability to work independently with little supervision.
• Ability to lead team meetings effectively.
• Ability and excitement to work effectively in a diverse work environment.

Application Requirements

To be considered for this position please include the following in your application:

• Resume (required).

Compensation & Benefits at Augsburg

The compensation is $48,000 - $52,000, DOQ.

Augsburg University offers a competitive and comprehensive total rewards program including:

• Medical, dental and vision coverage
• A generous 403(b) matching program with an employer contributions of up to 8% upon eligibility
• Up to 100% tuition remission for employees, spouses and dependents, and participation in the Tuition Exchange program with colleges and universities throughout the US
• Generous paid time-off, including 14 paid holidays, 12 sick days, 2 community service days, and vacation of up to 22 days per year immediately upon hire
• Employer-paid STD, LTD and life insurance
• Employee Assistance Program (EAP) for all employees

Equal Opportunity Statement

Augsburg is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class.  

Augsburg University is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class.

If you need a reasonable accommodation to complete our application process, please contact our Human Resources Department at phone number: 612-330-1058 or email: [email protected].