ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online, and Oracle NetSuite to unlock powerful efficiencies for approvers and finance teams. The company is globally recognized and has won ’Xero App Partner of the Year’ four times since 2020 in different countries.

The role

ApprovalMax is seeking a motivated Technical Writer for the Knowledge and Learning team. Our team needs a skilled wordsmith who can create clear instructional articles to make complicated use of the product functions easier and more understandable. 

Key responsibilities include:

• Develop and refine knowledge base content to guarantee technical precision and clear understanding

• Develop and maintain comprehensive API and Release NotesI documentation, ensuring it is up-to-date and accurate

• Execute timely updates to the knowledge base, incorporating new technical details or client-provided information as required

• Oversee the entire knowledge base article workflow: assess proposed topics, develop new content, repurpose existing material, secure stakeholder approvals, and ensure timely publication

• Create and maintain detailed documentation of the processes and procedures required for effective knowledge base management

• Implement enhancements to the knowledge base based on end-user feedback and insights gained from metrics analysis

• Develop engaging scripts for instructional "how-to" videos and comprehensive Learning Management System (LMS) courses

• Oversee and continuously optimise the digital asset management (DAM) repository, ensuring it remains current and organised

• Lead and coordinate roadshows to communicate and showcase knowledge base updates or initiatives to stakeholders

• Compliance with the established writing style guide and QA framework.

Desired Skills and Experience:

• 3  years of experience in technical writing

• 3 years of experience working with Knowledge Management (KM) and Content Management System (CMS) platforms

• Experience with B2B software platforms used globally for approving bills and expenses is a plus but not required

• Experience contributing to knowledge management projects while consistently adhering to project timelines

• A background in Instructional Design, Training or Quality Analysis is a plus but optional

• A background in HTML, CSS, and basic Javascript is also a plus but optional

• Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships

• Experience with or proficiency in utilising API style guide in previous work

• Demonstrated problem-solving abilities and a customer-focused mindset

• Exceptional organisational skills and the ability to manage multiple projects simultaneously

• Self-motivated and proactive, with a passion for exceeding expectations.

What we offer:

• Growing international business with 10,000+ subscribers
• Regular performance-based compensation reviews
• 100% paid 20 business vacation days
• 100% paid 10 sick leave days
• Remote work, flexible hours
• Health & Wellness program - a bonus payment, which will cover 50% up to a total of 500 Euro annually of the amount spent on the following activities: medical services (except regular health insurance), fitness, sports activities (excluding sports equipment), stress management, body massage, weight management, yoga, traveling, etc.
• Reimbursement of co-working space
• Reimbursement of professional development courses
• Parental leave support.