At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Summary

We are seeking a friendly and motivated Customer Service Assistant to support customers, answer questions, and provide professional assistance throughout the customer experience. This entry-level opportunity is ideal for someone who enjoys helping people, building relationships, and developing strong communication and customer service skills.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Assist customers with routine questions and requests.
• Recommend appropriate products or solutions based on customer needs.
• Support customer follow-ups and relationship-building activities.
• Assist with customer satisfaction and engagement initiatives.
• Maintain organized records of customer interactions.
• Communicate customer feedback and questions to appropriate team members.
• Support promotional and customer outreach activities.
• Help create a welcoming and positive customer experience.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Positive attitude and willingness to learn.
• Strong listening and problem-solving abilities.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or office experience is a plus but not required.

• Competitive Salary: $53,000 – $58,000 annually.

• Full-time career opportunity.

• Professional training and ongoing development.

• Career advancement and growth opportunities.

• Supportive and collaborative work environment.

• Opportunities to develop valuable sales, communication, and leadership skills.

• Hands-on experience working directly with customers and business professionals.

• Recognition for strong performance and professional development.