Alorica is a leading business process outsourcing provider of customer management solutions spanning the entire customer life cycle.

• Oversees all aspects of team member training and development related to new programs and client needs
• Works with senior leadership to identify and select appropriate center location based on all available factors and data.
• Project / manage all aspects of the start up of new client programs or centers.
• Ensure all company policies and procedures are adhered to at the new centers.  This includes promoting a healthy start-up work environment with honesty, integrity, and respect for all employees.
• Develop, maintain and improve launch team project plans to ensure timely and effective center openings.
• Manages all financial and budgeting responsibilities of operational support division.
• Oversees performance and quality standard reviews to ensure outcomes meet clients expectations.

• Troubleshoots and creates action plans to quickly and effectively address problems.
• Identifies process improvement opportunities to drive efficiencies through the launch operation.
• Monitors all key metrics in support of meeting/exceeding initiative objectives.

Minimum Education and Experience:

• Bachelors degree from an accredited university or college with major course work in business, marketing, communications, retail management or equivalent work experience
• Extensive experience (10+ years) in management and operations management in a customer service or call center environment.

Licenses and/or Certifications:

• Project Management Professional (PMP) certification from the Project Management Institute (PMI) 

  Knowledge, Skills and Abilities:

• Strong organizational and project planning skills.
• Client advocate with strong customer service skills.
• Ability to manage project teams and multiple programs requiring attention to detail.
• Flexibility and versatility in problem analysis and resolution.
• Ability to communicate across functional lines.
• Ability to analyze and interpret qualitative and quantitative data
• Excellent interpersonal, written and oral communications and organizational skills.

Work Environment:

   - Limited international travel

·  - Work performed in a climate-controlled call center environment or corporate office

Physical Demands:

• Travel

We look forward to receiving your application!All your information will be kept confidential according to EEO guidelines.