Customer Service Agent - LPG
- Full-time
Company Description
Opportunity Created – Results Delivered
Alorica is a leading business process outsourcing provider of customer management solutions spanning the entire customer life cycle.
Job Description
- Ability to make independent decisions based on established guidelines
- Ability to effectively handle complex technical customer issues in an independent, timely and efficient manner while maintaining quality standards for customer satisfaction
- Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries
- Must be able to prioritize work, manage time effectively and work successfully in a fast paced, multi faceted environment
- Must be able to adhere to an assigned work schedule, must be dependable and punctual
- Will acquire and retain multiple product range knowledge
- Responsible for answering incoming emails and offering troubleshooting links/guides/directions on all products
- High level aptitude in written communication, written conversational and English comprehension skills
Qualifications
Qualifications
- High School Diploma/ GED
- Preference will be given to individuals with retail or contact center
- Associates degree in a related field preferred, or equivalent work experience
- Minimum of 12 months of customer service experience with a strong emphasis on technical product knowledge is preferred
- Exceptional communication skills (verbal and written)
- Self-motivated, creative, flexible, willing to take initiative, be accountable, and able to effectively handle multiple tasks at one time
- Ability to work a flexible schedule, including weekends and holidays
Additional Information
We look forward to receiving your application!All your information will be kept confidential according to EEO guidelines.