Opportunity Created – Results Delivered

Alorica is a leading business process outsourcing provider of customer management solutions spanning the entire customer life cycle.

• Ability to make independent decisions based on established guidelines
• Ability to effectively handle complex technical customer issues in an independent, timely and efficient manner while maintaining quality standards for customer satisfaction
• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries
• Must be able to prioritize work, manage time effectively and work successfully in a fast paced, multi faceted environment
• Must be able to adhere to an assigned work schedule, must be dependable and punctual
• Will acquire and retain multiple product range knowledge
• Responsible for answering incoming emails and offering troubleshooting links/guides/directions on all products
• High level aptitude in written communication, written conversational and English comprehension skills

Qualifications

• High School Diploma/ GED
• Preference will be given to individuals with retail or contact center
• Associates degree in a related field preferred, or equivalent work experience
• Minimum of 12 months of customer service experience with a strong emphasis on technical product knowledge is preferred
• Exceptional communication skills (verbal and written)
• Self-motivated, creative, flexible, willing to take initiative, be accountable, and able to effectively handle multiple tasks at one time
• Ability to work a flexible schedule, including weekends and holidays