Performance Manager

  • 7370 E 37th St N, Wichita, KS 67226, USA
  • Full-time

Company Description

We are a leading provider of outsourced teleservices. In other words, we deliver high-quality, telemarketing for clients who understand that the telephone is one of the most efficient, quick and cost-effective ways to reach people and businesses alike. We have call centers in Colorado, Iowa, Minnesota, Kansas, and Pennsylvania.

Are you looking for a fun, rewarding career that doesn’t come along very often? Then Allied Global has the opportunity for you! We are in need of a Performance Manager in our Wichita, KS center. The ideal candidate will have strong leadership skills, experience in sales coaching, call center supervisory experience, be a positive role model and responsible for the oversight, discipline, sales, performance & development for agents. We offer a competitive salary, bonus’, and health, vision and dental benefits.  

Schedule is afternoon-evenings.

Job Description

SALES CALL CENTER:  PERFORMANCE MANAGER

 

Benefits Offered: Medical, Dental, Vision

 

JOB SUMMARY: Supervises performance in the call center operations environment to achieve sales goals. Responsible for the development of Call Center Agent performance to ensure client satisfaction and revenue growth. Responsible for the oversight, attendance, performance and development of sales agents.

Qualifications

QUALIFICATIONS REQUIREMENTS:

  • A minimum 3-5 years call center experience.
  • College degree preferred, or a combination of education and experience.
  • Proven ability to coach for sales development, and to motivate agents.
  • Preferred knowledge of the sales and verification process. In addition, ability to perform verification as needed is a plus.
  • Strong computer skills: Microsoft Office products.
  • Excellent communication skills/strong administrative and organizational skills.
  • Strong analytical, reasoning, problem solving and organization skills.
  • Strong skills in reporting tools.
  • Ability to comprehend complex concepts.
  • Multi-tasking skills as well as being Detail-Oriented.
  • Professionalism and ability to handle confidential information.
  • Flexibility and adaptability to change.

To apply for this opportunity please send your Resume to soverturf @ marketlinkinc.com

LOCATED AT 7370 EAST 37TH STREET NORTH, WICHITA KS.

Be part of our winning telesales team!

Additional Information

All your information will be kept confidential according to EEO guidelines.