AN ICON EVOLVED

Honoring a celebrated legacy while shaping a bold new global chapter. In every location, Delano nurtures a refined spirit of community, welcoming the world’s most curious, creative and well-traveled. 

YOUR KEY RESPONSIBILITIES:

• Perform a wide range of spa treatments including massages, body treatments, and add-on services in accordance with established protocols and brand standards
• Conduct thorough consultations with guests to determine individual needs and tailor treatments accordingly
• Maintain cleanliness and sanitation of treatment rooms, equipment, and work areas before and after each service
• Prepare treatment rooms with necessary supplies, linens, and products before guest arrival
• Ensure guest comfort and satisfaction by providing attentive and personalized service
• Maintain accurate records of treatments provided and guest preferences
• Always uphold confidentiality and professionalism, respecting guests’ privacy and boundaries
• Adhere to all health, safety, and hygiene regulations in accordance with spa policies and local laws
• Attend all required training sessions and departmental meetings
• Support spa operations by assisting with opening and closing duties as needed
• Communicate effectively with Spa coordinator and other team members to ensure seamless guest flow
• Promote wellness and relaxation, contributing to a tranquil and welcoming spa environment
• Report any maintenance issues or guest concerns to the Spa Manager promptly
• We recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES:

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

SPECIFIC JOB KNOWLEDGE & SKILLS:

• Minimum of 2 years’ experience as a licensed massage therapist or esthetician in a luxury spa or hospitality setting
• Current state or local license/certification in massage therapy and/or aesthetics (as applicable)
• Proficient in a variety of massage techniques (e.g., Swedish, deep tissue, hot stone, prenatal) and/or skin care treatments
• Knowledge of anatomy, physiology, and contraindications related to spa treatments
• Strong customer service and interpersonal skills; ability to create a welcoming and calming environment
• Excellent communication skills to understand guest needs and explain services or products clearly
• Ability to maintain confidentiality and discretion at all times
• Detail-oriented with a commitment to hygiene and cleanliness standards
• Ability to work a flexible schedule, including weekends, evenings, and holidays
• Team player with a positive attitude and willingness to support colleagues
• Comfortable using spa scheduling and POS systems (SpaSoft or similar systems preferred)
• Professional appearance, demeanor, and grooming standards consistent with luxury hospitality
• All team members must maintain a neat, clean and well-groomed appearance. Specific department  uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

All your information will be kept confidential according to EEO guidelines.