Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. 

About Raffles London

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. 

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. 

Scope Of Position

The Revenue Manager is responsible for driving revenue optimisation strategies. This role focuses on maximising rooms revenue performance through strategic pricing, demand forecasting, inventory management, and distribution optimisation.

Working closely with Sales, Marketing, Front Office, Finance, and Reservations, the Revenue Manager plays a key role in analysing market trends, booking pace, demand patterns, and competitor performance to develop proactive revenue strategies.

The Revenue Manager will assist the Director of Revenue to oversee the Reservations function from a commercial and operational perspective, ensuring alignment between reservations operations, guest experience, conversion performance, and the hotel’s overall revenue objectives. The Reservations Manager will report directly to the Revenue Director, with a dotted-line reporting relationship to the Revenue Manager to ensure close collaboration and alignment on day-to-day operations and commercial priorities. In the absence of the Revenue Director, the Revenue Manager will oversee the Reservations team to ensure continuity of operations and effective management of the function.

Responsibilities

Revenue Strategy & Optimisation:

• Support Director of Revenue in executing the hotel’s rooms revenue strategy to maximise RevPAR, ADR, and total room profitability.
• Manage daily pricing, inventory controls, restrictions, and rate positioning across all distribution channels.
• Monitor dynamic pricing and LRV principles to optimise revenue
• Leverage IDeaS RMS and market intelligence tools to drive automated pricing recommendations and demand forecasting.
• Analyse demand patterns, booking pace, competitor performance, and market trends to inform strategic pricing decisions.
• Optimise occupancy and average rate through proactive yield management and inventory control strategies.
• Ensure pricing strategies align with luxury brand positioning and market expectations.
• Quotations for: Groups, Entertainment, Events, long stay and high value requests
• Work closely with Sales & Marketing to align transient, corporate, and group pricing strategies.
• Participate actively in weekly and monthly commercial and revenue strategy meetings.
• Collaborate with Finance on forecasting, month-end reports and any revenue reports needed.
• In the absence of the Director of Revenue, the Revenue Manager will oversee the total hotel revenue function, ensuring strategic direction, commercial leadership, and optimal revenue performance across all operating departments.

Forecasting & Business Intelligence

• Produce accurate short, medium, and long-term room revenue forecasts using IDeaS RMS, PMS or any revenue software and revenue platform.
• Monitor pickup, pace, market demand, and booking trends daily, adjusting strategy proactively.
• Deliver clear revenue insights, pricing recommendations, and performance analysis to senior leadership and stakeholders.
• Identify risks and opportunities impacting room revenue performance and market share penetration.
• Support strategic planning processes through data-driven forecasting.

Distribution & Channel Management

• Oversee all rooms distribution channels including brand website, OTAs, GDS, wholesalers, and third-party platforms.
• Ensure rate parity, channel optimisation, and pricing consistency across all systems.
• Manage inventory restrictions, stay controls, LOS strategies, and promotional campaigns in line with revenue and brand objectives.
• Optimise channel mix to balance profitability, visibility, and luxury brand integrity

Reservations Oversight (Leadership)

• Provide strategic leadership and oversight of the Reservations Department through the Reservations Manager.
• Ensure reservation processes fully support revenue and pricing strategies.
• Monitor conversion rates, upselling performance, booking quality, and revenue capture opportunities.
• Ensure accuracy and integrity of PMS, CRS, RMS, and channel management systems.
• Support escalation handling for VIP, complex, and high-value reservations.
• Covering team management in absence of Reservations Manager (annual leave, sicknesses etc.)
• Lead and mentor the Reservations Manager and Reservations team to ensure operational and commercial excellence.

Commercial Analysis & Reporting

• Deliver daily, weekly, and monthly revenue reports with actionable commercial insights.
• Analyse channel performance, market segmentation, booking windows, and displacement opportunities.
• Track and communicate KPIs including RevPAR, ADR, occupancy, forecast accuracy and conversion metrics.
• Provide strategic recommendations based on pricing performance, demand trends, and competitive intelligence.

Key Performance Indicators (KPIs)

• RevPAR growth and market index performance
• ADR optimisation and pricing effectiveness
• Occupancy and demand capture efficiency
• Forecast accuracy (30 and 90 days)
• Channel profitability and cost of distribution
• Reservations conversion and upselling performance
• Quality, accuracy, and speed of revenue reporting

Qualifications, Skills & Experience

Essential

• A degree in Hospitality Management, Business, Finance, Economics or a related field is desirable, or equivalent relevant professional experience.
• Minimum 2 years of Revenue Management experience.
• Experience using revenue management systems (RMS), Property Management Systems (PMS) and business intelligence tools to support data-driven commercial decisions.
• Good understanding of key hotel performance indicators, including ADR, RevPAR, RGI, market share, occupancy and total revenue performance.
• Excellent written and verbal communication skills, with the ability to present complex data and commercial recommendations clearly to different stakeholders.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• Proven organizational skills and able to work independently or as part of a team with a dynamic can-do attitude.
• Strong analytical skills and attention to detail. 
• Must provide proof of eligibility to work in the UK.

Desirable

• Experience with Ideas G3 RMS, Opera PMS, Passkey, Delphi or Opera Sales and Catering is an asset.
• Advanced Microsoft Excel skills, with experience preparing and presenting commercial reports, forecasts and performance analysis.
• Previous reservation experience is an asset.
• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 31 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (36 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Respect:  We value the needs ideas and individuality of others; we treat everyone with fairness and dignity.

Belonging: We celebrate our differences. We support each other and we always stand together.

Integrity: We build trust through mutual respect and being authentic.

Empowerment:  We have the authority to take initiative and anticipate moments to create unforgettable experiences.

Excellence: We make genuine connections and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

About the Application Process:

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We aim to respond to every application promptly, however if you do not hear form us within 2 weeks, please assume your application has not been successful at this time.