We are a contemporary style 4.5 star comfort hotel conveniently located in the very heart of Melbourne on fashionable Collins Street close to the Town Hall, Federation Square and retail and theatre districts. Featuring 380 guest rooms and suites, bar and restaurant, swimming pool and gym with 8 flexible conference & function venues feature state-of-the-art, conference technology. The ballroom accommodates events of up to 400 delegates in a theatre-style setup or 230 guests for banquets.

We are looking for a ‘guest obsessed’ Food & Beverage professionals who think outside the box, have exceptional customer service skills, and will take our guests on a memorable journey throughout their dining experience. This is a great opportunity to build your own skills and expertise to reach your personal and career goals. In this role you will:

• Have a thorough understanding of the wine menu and provide excellent food/wine matching recommendations to guests.
• Liaise with the kitchen team throughout the service period to ensure a seamless dining experience.
• Clear and reset tables to a high standard and ensure service areas are clean and tidy.
• Maintain standards of hygiene for food handling and presentation.

What are we looking for?

• Individuals with a friendly, customer-focused attitude with the aim to provide total customer satisfaction.
• Good level of food, wine & general beverage knowledge and an interest to keep learning.
• Responsible Service of Alcohol (RSA) Certification.
• Previous customer service or hospitality experience is a must.
• A high standard of grooming and presentation.
• Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holidays AM & PM shifts highly regarded.

Why work for Accor?

Accor is one of the worlds largest hospitality companies, with over 5,800 hotels across 110 countries. Placing people at the heart of everything we do, we welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.