Airport Representative

  • Full-time
  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Full-Time

Company Description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Job Description

  1. Guest Meet & Greet: Welcome hotel guests at the airport, assist with luggage, and provide a warm first impression of the hotel.

  2. Airport Transfers: Coordinate guest airport transfers, ensure timely vehicle arrangements, and communicate with drivers and the hotel transport team.

  3. Guest Assistance: Support guests with directions, travel information, check-in details, and other immediate requirements at the airport.

  4. Coordination & Communication: Maintain regular communication with the hotel front office, reservations, concierge, and transport teams regarding guest arrivals and departures.

  5. Service & Reporting: Maintain professional grooming and conduct, handle guest concerns courteously, and prepare daily reports on arrivals, departures, transfers, and any incidents.

 

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