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Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Sonoma Mission Inn & Spa

Fairmont Sonoma Mission Inn & Spa is an elegant Spanish mission-style resort renowned for its historic charm, naturally heated geothermal mineral springs, and world-class spa experiences in the heart of California's Wine Country. Blending timeless luxury with authentic Sonoma hospitality, we make special happen for our guests while fostering a workplace where colleagues are empowered to grow, collaborate, and build rewarding careers in luxury hospitality.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

• Manage the day-to-day operations of restaurant venues, ensuring service, quality, cleanliness, and brand standards are consistently achieved 
• Direct, supervise, coach, and develop venue team members to maximize performance and guest satisfaction 
• Participate in the recruitment, interviewing, hiring, training, performance management, discipline, and development of team members; provide recommendations regarding promotions, transfers, and terminations 
• Create and manage staffing schedules based on business levels, labor standards, and operational needs 
• Monitor labor costs, productivity, guest satisfaction scores, and operational performance; implement corrective actions when necessary 
• Exercise independent judgment in resolving guest concerns, employee issues, and operational challenges 
• Conduct daily line-ups and departmental meetings to communicate business priorities, service expectations, and operational updates 
• Ensure compliance with company policies, food safety standards, health regulations, alcohol service requirements, and workplace safety guidelines 
• Partner with Culinary, Stewarding, Banquets, and other hotel departments to ensure seamless execution of service and guest experiences 
• Assist in developing and implementing service standards, operating procedures, and training programs 
• Monitor inventory levels, ordering practices, and departmental resources to support cost control objectives 
• Review guest feedback and operational metrics to identify opportunities for continuous improvement 
• Support the Director of Venues in achieving departmental financial goals, budgeting initiatives, and business objectives 
• Serve as a resource for Food & Beverage operations by providing Banquet leadership coverage as needed, ensuring continuity of service, effective team supervision, guest satisfaction, and adherence to operational and brand standards. 
• Serve as Manager on Duty as assigned 
• Perform other management duties as assigned 

• Minimum 3-5 years of luxury Food & Beverage leadership experience, preferably in a hotel or resort environment 
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred 
• Demonstrated ability to manage daily operations while maintaining high guest service and quality standards 
• Experience with labor management, scheduling, productivity, and cost control 
• Strong leadership, decision-making, and problem-solving skills with the ability to exercise independent judgment 
• Excellent communication and interpersonal skills with the ability to collaborate across departments 
• Proficiency in Microsoft Office applications and hospitality systems, including POS and scheduling platforms 
• Food Safety Certification and Responsible Beverage Service (RBS) Certification required or ability to obtain within established timeframes 
• Ability to work a flexible schedule, including evenings, weekends, holidays, and special events as business needs 
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions. 
• Foster an inclusive environment where every individual feels valued and respected 
• Create an environment where colleagues are empowered, supported and recognized 

Additional Information

Salary Range: $80,000 - $85,000

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

At Fairmont Sonoma Mission Inn & Spa, we are also proud to offer a comprehensive benefits package, including flexible and competitive healthcare plans designed to meet the unique needs of you and your family, effective the first of the month following 30 days of employment, as well as a 401(k) retirement savings plan with a 100% match on the first 4% of employee contributions.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Fairmont Sonoma Mission Inn & Spa is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, or any other protected status under applicable law. Reasonable accommodations are available upon request during the recruitment process

Your team and working environment:

• Opportunity to work with a diverse group, representative of over 20 countries worldwide
• Experienced group of individuals to train and hone innate skills and abilities

Visa Requirements: Must be legally authorized to work in the U.S.A. Sonoma Mission Inn Hotel & Spa is unable to assist with work authorization.