MAMA?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible. 

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion: 

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. 

🌟 THE MISSION

You are the commercial brain behind two very different hotels 📊✨ — connecting the dots between Mama Shelter Cape Town & HYDE Johannesburg to turn demand, data and strategy into revenue.

As our Cluster Revenue Manager, you’ll be the person making sure we’re selling the right room, to the right guest, at the right time, through the right channel — and at the right price. 💰🎯

You’ll work across both properties, balancing commercial strategy with the personality and positioning of each brand. Two hotels, two markets, one sharp revenue strategy. 🚀

💥 HERE’S WHAT YOU’LL BE RESPONSIBLE FOR:

• Revenue Driver 💰📈
  Develop and execute revenue strategies across both properties to maximise occupancy, ADR, RevPAR and overall profitability.
• Strategy Maker 🧠🎯
  Build pricing, inventory and distribution strategies based on demand, market conditions, business mix and hotel performance.
• Forecasting Pro 🔮📊
  Own accurate forecasting, budgeting and business planning, translating data into clear commercial actions.
• Pricing Expert 💸
  Continuously review rates, restrictions and availability to optimise yield and maximise every revenue opportunity.
• Demand Detective 🔎🌍
  Monitor market trends, competitor activity, events, seasonality and demand patterns across Cape Town and Johannesburg.
• Distribution Champion 🌐🚀
  Manage channel performance and ensure the right inventory and pricing strategy across OTAs, direct channels, GDS and other distribution platforms.
• Commercial Partner 🤝
  Work closely with Sales, Marketing, Reservations and Operations to align commercial priorities and maximise total hotel revenue.
• Performance Storyteller 📈🗣️
  Turn complex revenue data into clear insights and recommendations for hotel leadership and key stakeholders.
• Opportunity Hunter 🎯
  Identify gaps, trends and opportunities across both markets and proactively adjust strategies to capture incremental revenue.
• Cluster Collaborator 🔗✨
  Bring consistency to the cluster while recognising that Mama Shelter Cape Town and HYDE Johannesburg each have their own positioning, guest profile and commercial opportunities.

✨ MADE FOR YOU… ONLY IF

• You have solid experience in hotel revenue management 🏨📊
• You understand the full revenue cycle — from forecasting and pricing to distribution and optimisation 💰
• You’re commercially minded and naturally curious about what the numbers are really telling you 🔎
• You’re confident working with data and turning insights into action 📈
• You’re comfortable challenging assumptions and making recommendations based on facts 💡
• You can manage priorities across two properties and different markets 🌍
• You build strong relationships and collaborate naturally with Sales, Marketing and Operations 🤝
• You’re organised, analytical and comfortable working to deadlines ⏰
• You stay calm under pressure and can adapt quickly when market conditions change ⚡
• You have the confidence to communicate your strategy and influence senior stakeholders 🎤

🎯 YOUR LITTLE EXTRAS

• Experience working across a cluster or multi-property environment? Big plus! 🏨🏨
• Pre-opening or repositioning experience? Even better. 🏗️✨
• Experience in lifestyle, luxury or independent hospitality? We’d love that. 💖
• Strong knowledge of Cape Town and/or Johannesburg markets? Fantastic. 🌍
• You know how to balance commercial discipline with brand personality 🎉
• You’re someone who gets excited by a good forecast, a clever pricing move and watching RevPAR move in the right direction. 📊🔥

WORK AUTHORISATION 🌍

• Applicants must already hold valid work rights/work authorisation for South Africa. Visa sponsorship is not available for this position. Candidates must be legally eligible to work in the country where the role is based.

Next, we're sure you know the tune 🎶:

• First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
• Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang! 
• Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.