About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Purpose

• Provide reliable, compliant and secure support for site manufacturing, laboratory and quality systems.

• Act as a technical partner to Manufacturing, Quality, Engineering, Automation and global BTS teams, translating operational needs into sustainable system solutions.

• Maintain manufacturing systems in a validated and supported state throughout their lifecycle, with a focus on business continuity, data integrity, cybersecurity and minimal production downtime.

• Other duties as assigned.

Key Responsibilities

• Provide day-to-day support, administration and lifecycle management for assigned manufacturing and laboratory IT systems, applications, servers and data interfaces.

• Triage incidents and service requests, perform structured troubleshooting and root cause analysis, coordinate vendors and global support teams, and escalate where required.

• Plan and execute controlled system changes, upgrades, patches, configuration updates and obsolescence remediation in accordance with site change control and computer system lifecycle requirements.

• Prepare, review and maintain system documentation, including SOPs, work instructions, system inventories, data flow or process maps, access records, backup evidence, periodic reviews and validation deliverables.

• Support computer system validation and qualification activities, including requirements, risk assessments, test protocols/scripts, traceability, deviations and summary reports, as applicable.

• Administer or coordinate system access and periodic access reviews, ensuring least-privilege access and appropriate segregation of duties.

• Monitor system health, capacity, interfaces, backups and recovery readiness; support business continuity and disaster recovery tests for assigned systems.

• Maintain accurate application, server and asset information in approved repositories and identify lifecycle, compliance, availability and cybersecurity risks.

• Participate in capital projects and new technology introductions from requirements and design through implementation, validation, handover and steady-state support.

• Provide technical input to investigations, CAPAs, audit responses and inspection readiness activities relating to manufacturing systems.

• Deliver user guidance and training for supported systems and promote effective adoption of standard processes and digital solutions.

• Identify and implement continuous improvement opportunities that increase reliability, efficiency, data visibility and operational value.

Technical/Business Knowledge - Job Skills/Experience Required

• Experience with manufacturing or laboratory systems such as MES, ERP/SAP, data historians, LIMS, instrument software, databases, Windows servers and system interfaces.

• Working knowledge of computer system lifecycle, validation, data integrity, access management, backup/restore, change control, incident/problem management and disaster recovery.

• Ability to create clear technical documentation and execute work in accordance with approved procedures and good documentation practices.

• Understanding of infrastructure, networking, endpoint, database and cybersecurity concepts sufficient to coordinate specialist support teams.

• Ability to manage multiple priorities while protecting safe, compliant and continuous manufacturing operations.

Cognitive Skills

• Strong analytical troubleshooting, risk assessment and structured problem-solving skills.

• Good judgement, attention to detail and the ability to communicate complex technical information clearly to technical and non-technical stakeholders.

• Ability to learn quickly, work across functions and balance immediate operational needs with long-term system sustainability.

Ownership/Accountability

• Demonstrates personal responsibility for quality, compliance, safety, data integrity and timely closure of assigned actions.

• Works with appropriate autonomy, maintains accurate records, raises risks early and follows issues through to effective resolution.

• Ensures assigned systems remain supportable, appropriately documented and aligned with approved standards.

Influence/Leadership

• Builds effective working relationships across BTS, Manufacturing, Quality, Engineering, Automation, vendors and global service teams.

• Provides technical guidance, leads or supports cross-functional workstreams, and constructively challenges solutions that introduce unacceptable risk.

• Promotes standardization, continuous improvement, knowledge sharing and a positive service culture.

Decision Making/Impact

• Assesses technical, quality, cybersecurity, business continuity and operational impacts before recommending or implementing changes.

• Prioritizes incidents and work based on patient, product, compliance, safety and production impact, escalating significant risks promptly.

• Decisions can directly affect system availability, data integrity, regulatory compliance and continuity of manufacturing or laboratory operations.

Supervision Received

• Reports to the BTS ME&C Site Lead, who defines objectives, priorities and required governance.

• Performance and development are reviewed through regular one-to-one meetings and the company performance process.

Supervision Provided

• No direct reports unless assigned separately. May coordinate vendors, contractors, project resources or technical workstreams.

Essential Requirements

• Bachelor degree (NFQ Level 7 or 8) in Information Technology, Computer Science, Engineering, Automation or a related technical discipline, or equivalent relevant experience.

• Demonstrated experience supporting computerized systems in a regulated manufacturing, laboratory or life sciences environment.

Desired Requirements

• Knowledge of pharmaceutical or medical device manufacturing and applicable GxP expectations.

• Formal training or certification in IT service management, project delivery, cybersecurity, computer system validation or a relevant technology platform.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html