With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

We are seeking an UI/visual Designer to join our team and play a pivotal role in improving Zooplus' customer experience through Scalable design work, UI, interaction and systems design. In this role, you will be one of our main contributors to the work in the design system and core design libraries by focusing on elevating the experience of zooplus to become more branded, engaging and increase the usability. 

As a senior in the team, you will use data-driven insights, customer research, and collaborative design techniques to enhancing the experiences we deliver across our digital touchpoints. You will be supporting the process of end-to-end customer experiences, aligning with key stakeholders, and ensuring that solutions meet customer needs while supporting Zooplus’ strategic goals.

You create engaging, exiting and vibrant design and evangelize the power of good design to your peers and the teams we work with. Visual storytelling is how you love to communicate.

Key Responsibilities:

Methods & Application:

• Partner with data and research teams to drive design decisions, applying insights to Design work.

• Execute your ideas into tangible well designed prototypes for user testing.

• Ensure the work is scalable and modular and helps with automation and personalization of our pages across web and app.

• You design accessible and inclusive experiences.

• You set the standards for good and engaging design for Zooplus in our web and app experiences.

• Ensure your designs can be integrated into our design systems

• Leads exploration of A.I. and automation tools to scale and optimize design system workflows.

• Identifies gaps in design system and proposes scalable, sustainable solutions.

• Explores and integrates relevant design trends and user-centric developments.
   

Stakeholder Collaboration:

• Actively involve stakeholders in the design process, understanding their needs and tailoring design outputs to align with their expectations.

• Maintain alignment with stakeholders to ensure business goals are met and communicated effectively, contributing to long-term project success.

• Build a strong relationship and synergy with the brand and marketing teams, to ensure the zooplus experience is consistent and high quality across all our touchpoints both on and off platform.

• Mentors juniors on the team through work reviews and day to day coaching.

• You facilitate design sprints, rapid prototyping, design explorations and lead the workshops needed to go from research to concept to prototype efficiently and collaboratively.

Business Acumen:

• Demonstrate a solid understanding of how design work aligns with team KPIs, contributing to business objectives and ensuring that customer experience initiatives support overall strategic goals.

• Use data and research results to drive pro-active decision making and help the company to make customer centric experiences.

Communication & Storytelling:

• Effectively communicate design decisions and their rationale, translating complex concepts into clear, actionable stories for diverse audiences (stakeholders, team members, etc.).

• Present results and insights in a way that’s accessible and easy to understand for both technical and non-technical stakeholders.

• Help the company to understand and experience the power of design in relation to customer relevancy and growth

Strategic Thinking:

• Propose new ideas and solutions to improve projects and their business impact, continuously refining service design strategies to address more complex problems and elevate the customer experience.

Time & Project Management:

• Manage the timelines and deliverables for large-sized projects, ensuring that projects are completed on time and meet quality expectations.

• Adapt to shifting priorities while ensuring that work stays aligned with project objectives and deadlines.

Required Qualifications:

• Degree in UX/UI Design, Visual, Interaction Design,  or a related field.

• 6+ years of experience in visual / UI design.

• Proven ability to lead and manage sizeable projects, bringing them from concept to completion while maintaining alignment with business goals.

• Strong understanding of design methodologies.

• Experience with design tools such as Figma, Mural, SharePoint, Baymard, Creative Suite, and PowerPoint to create deliverables and support collaboration.

• Ability to collaborate effectively with cross-functional teams, including product owner, marketing and sales manager, other UX/UI designers, and data analysts.

• Excellent English communication skills, with the ability to clearly articulate design decisions and insights.

• Ability to handle competing priorities and manage timelines effectively.

Preferred Skills:

• Experience in e-commerce or digital product design is highly preferred.

• Familiarity with agile methodologies and working within agile teams.

• Experience in analyzing and applying customer insights to inform design decisions.

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid

✈️ 28 Annual Vacation Days
🩺 Private Medical Health Insurance
⏰ Hybrid working model (up to 40%Home Office per month)

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.