More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

We're on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business.

This role is responsible for building, operating, and maintaining the services and applications assigned to the team during their lifecycle. It consists of the "Plan-Build-Run" model for applicable applications. You will be part of a team of 8 engineers in three locations across Europe and in close collaboration with a variety of different internal and external stakeholders. As part of your job role you need to fulfill a couple of different tasks:

• Maintain a solution proactively (Security and Minor Changes)
• Create Tasks and Tickets for building the solution
• Collaborate with external partners and internal departments during the build
• Document the build phase and prepare instructions for the Run phase
• Plan and prepare changes to a solution (Professional for major changes)
• Create knowledge base articles and operational instructions for a solution
• Plan Tasks and Tickets for Build
• Act as a 3rd Level Support to the Service Desk
• Provide management reports of status Analyze the Market on current solutions (New Features, Major Changes) 
• Collaborate with other teams in the early adopter phase to create and architect a solution 
• Creates Trainings, Knowledge Base articles, and Operational Instructions for the Service Desk 
• Evaluate the business requirements for a certain system and adapt to the current environment  
• Act as escalation level during operations 
• Review current operational instructions and processes and adjust those if required 

• 3-5 years in a designated function role
• Good Knowledge of IT Application Management with a focus on Microsoft 365 Services:
  • SharePoint Online/ OneDrive
  • EntraID Enterprise Applications (SSO, SCIM, API)
  • Office 365 Apps
  • Microsoft Teams
  • Power Platform (PowerAutomate, PowerApps)
  • PowerBI/ Fabric
  • EntraID/ Active Directory
  • Microsoft 365 Backup (Commvault Metallic)
  • Security & Compliance (EntraID Security/ Microsoft Purview)
• PowerShell Scripting
• Familiar with the DevOps toolbox git, Jira, Confluence, BitBucket and others
• Good verbal and written communication skills
• Excellent analytical and problem-solving abilities
• Good organizational and time-management skills
• Excellent documentation skills
• Fluent business English

With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely.

Our benefits:
🐾 20% discount in our zooplus shop
📖 Internal and external training
🎈 Team events
#LI-Hybrid✈️ 28 vacation days and days off on 24th and 31st of December
🏋️ Corporate rates at a local gym chain (Body & Soul)
📱 Company mobile phone for work and personal use

Want to know more? Learn more about the life at zooplus on LinkedIn, Instagram, TikTok and YouTube

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.