More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

Do you want to build something new and look for a challenging career? Are you adaptable, curious, and persistent to achieve great results? Then shape the future of zooplus as a Technical Onboarding Manager and help to build the new marketplace organization. This role will be essential for the success of our new marketplace, one of the most exciting projects within the company.

As Technical Onboarding Manager, you will have a critical role in ensuring a seamless onboarding experience for marketplace partners and continuously enhancing our service by identifying challenges during the onboarding process. You will partner with our sellers and support them with product onboarding and providing technical guidance on their integration with the zooplus marketplace.  As one of the first team members, you will design and constantly improve onboarding processes and help to further professionalize our platform.

Join us in this transformative journey and leave a lasting impact on the pet industry!

As Technical Onboarding Manager you will:

• Partner with the marketplace sales teams to ensure smooth and successful seller launches
• Take ownership of the end-to-end process for partner onboarding including support with account creation, product upload, and integration of price/offer/order information
• Define and streamline the technical onboarding process, identify onboarding blockers and consistently drive its improvement and standards
• Troubleshoot connectivity issues of sellers using web service calls and solve bugs on the platform, data upload errors and general seller issues during the onboarding process
• Monitor and troubleshoot data integration (e.g. catalog data, batch jobs, log files), ensure that products are visible on website and orders are transferred correctly
• Scale our marketplace by facilitating technical connections with 3rd party platforms/feed manager (e.g. ChannelEngine) or direct integration of seller
• Collaborate with additional functional teams such as Tech, BI, Legal, Finance, to identify and prioritize cross-functional improvements

The position is based in Munich with 60% office attendance. 

• At least 2 years’ experience in a technical onboarding services role, technical support or IT Consulting
• Familiarity with Postman, APIs and protocols such as REST, JSON, etc. is required
• Understanding of API authorization concepts as OAuth2, Basic Auth is needed
• Knowledge of HTTP request methods and common response codes (e.g. HTTP 200) is required
• Proficiency with Marketplace & e-commerce platforms like Mirakl, feed integrator or SaaS architecture is preferred
• Ability to define processes and workflows, identify bottlenecks and inefficiencies as well as improve and refine existing processes
• Experience in managing multiple projects and delivering results within tight timelines. Strong organizational and prioritization skills are required
• Pro-active initiative to dive deep into issues and hands-on ability to fix them as well as the ability to operate with a high degree of autonomy
• Strong communication skills including the ability to communicate with both business and technical teams as well as intercultural competencies
• Strong analytical and planning skills to monitor and review operational performance
• Advanced level of English, additional European language is a plus

With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely.

Our benefits:
🐾 20% discount in our zooplus shop
📖 Internal and external training
🎈 Team events
#LI-Hybrid✈️ 28 vacation days and days off on 24th and 31st of December
🏋️ Corporate rates at a local gym chain (Body & Soul)
📱 Company mobile phone for work and personal use

Want to know more? Learn more about who we are and what we do and visit our LinkedIn company profile.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.