Who we are?

Become a Zider  member and join this amazing company that is on top of the e-commerce game! Join a company that is not only growing but having fun while doing it. We are a human centric organization with huge growth plans and with a purpose to help more and more people with little or no digital experience to start their online business (e-commerce), move their offline to online, or grow their offline businesses even more by having an online presence.

Where are we coming from and where are we going?

Zid has had a tremendous grow over the last 5 years. From 5 people to 300+ people at present and counting. Our revenues have been increasing more than 3 times year on year and we have had a great success. We know that huge growth brings a few complications and challenges to our technology and we, in engineering, are aware of them and we are looking to solve those. We are an e-commerce SaaS platform, a fintech startup, a logistics and shipping consolidator and we understand and believe that technology and business go hand-in-hand.

Responsibilities:

• Providing guidance and training to new merchants and educating them about Zid’s Platform.
• Manage the onboarding process from start of merchant’s joining until launching.
• Understand he needs of merchants, adapt the onboarding accordingly, and deal with their inquiries professionally.
• Follow up with merchants through emails, calls, instant messaging, and other communication tools.
• Dealing with internal systems for managing work, merchants'
• requests, tracking progress, and following tasks.
• Cooperating with the concerned departments for the success of onboarding.
• Ensure that merchants receive excellent service.
• Participation in the development of services and building policies and procedures.
• Preparing and generating the necessary reports for performance and future improvement.

Requirements:

• Bachelor's degree in Computer Science Computer Engineering / Information Systems / E-Commerce / Business Administration or equivalent studies and experience.
• Fluency in Arabic and English.
• Knowledge of e-commerce and SaaS.
• A good researcher in the field.
• Computer and Internet skills.
• Excellent communication skills.
• Analysis and problem-solving skills.
• Ability to work independently and manage priorities.
• Ability to learn new skills.
• Desirable Experiences:
• Previous experience in a similar environment.
• Experience in e-commerce, SaaS, or onboarding services