Customer Support Advocate

  • Full-time

Company Description

It is our mission at Zenith to deliver a healthy & professional environment for financial and personal growth. Our hope is to help employ individuals who are looking to transition from the traditional 9-5 job in order to have a more flexible lifestyle while still making a livable income. 

Giving individuals the opportunity to take total control of their financial future and lives while enjoying real work/life balance.

  • Professional Training Environment
  • Easy Onboarding Process
  • Continued Certification Support
  • Innovative Incentives

By partnering with Zenith Virtual Solutions LLC and working from the comfort of your home you are able to choose the client you would like to service, make your own schedule on your terms all while Sharping your Professional Service Skills In A Positive Team Building Orientated Environment.

Job Description

There are many client programs for which you can choose to service after certification. The available positions are vast, ranging from sales, email support, customer service, medical administration, technical support, and chat support.

You will:

  • Effectively solve customer inquiries via phone
  • Hold a high bar for Support when owning customer interactions
  • Identify, document and follow up with engineers on product bugs and features
  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
  • Recognize errors and draft improvements to content in the external Support Center and internal documentation
  • Collaborate with members of other teams to root out answers and be a resource to teammates

Qualifications

The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.

  • Must legally reside in the United States
  • Must be 18 years or older
  • Have a computer with WFH setup availability 
  • Internet service
  • Strong organizational, analytical, written and verbal communication skills
  • The ability to quickly adapt to new situations and think on your feet
  • Excellent time-management skills
  • A desire to help people and improve the customer experience
  • The ability to multi-task by navigating systems applications while driving resolutions with customers via phone support.

Currently not accepting new applicants from the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon and Wisconsin.

Additional Information

Optimize Your New Life!  Apply For A Quality Customer Service Career!

                            Work The Days And Hours That Fit Your Schedule!

You can provide your services from anywhere that is open to new applications. Great news! If you move, you are able to continue servicing. Just reach out to Team Zenith for assistance updating the address. How many employers can you say that about?           

A True Work-Life Balance Customer Service Opportunity From The Convenience And Comfort Of  Your Home!