ZKTeco is a world-leading manufacturer of biometrics readers (facial, vein, fingerprint palm) access controls, time attendance, turnstiles and barriers, security cameras, metal detectors, car park & vehicle management solutions, X-Ray inspection, integrated security solutions, and embedded biometric and radio-frequency identification modules.

• Research and identify solutions to hardware issues.

• Diagnose and troubleshoot technical issues, including account setup and network configuration.

• Should have Knowledge about CCTV, Access Control hardware, Biometrics time & Attendance device.

• Research and identify solutions to software and hardware issues

• Ask customers targeted questions to quickly understand the root of the problem

• Track computer system issues through to resolution, within agreed time limits

• Talk clients through a series of actions, either via phone, email, or chat, until they've been solved.

• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

Engineering in Electrical and Instrumentation / Mechanical / Electronics and Communication Engineering or Equivalent Combination of education

• Knowledge of innovation methodologies including design thinking, and Scenario planning

• Maintaining Electrical Equipments 

• Excellent hardware skills, including experience with electronic troubleshooting.

• Excellent interpersonal skills, and previous experience working in multicultural teams

• Hands on experience with repairs of electronic components and electrical hardware

• Strong organizational skills and attention to detail

•  Commitment to ZKTECO's vision, mission, values and ways of working. 

• Ability to work under pressure with tight deadlines