ZKTeco is a global leader in Security and Time Management/Workforce Management Solutions, focused on developing innovative and pioneering technologies for its customers around the world. ZKTeco is a well-recognized, respected, and sought-after brand in the security and biometric industries with more than 220 million people in over 180 countries using ZKTeco products every day.

With more than 20+ years of serving time and attendance and workforce management software partners worldwide, ZKTeco has both developed extensive knowledge of the entire data collection process and developed the data collection technologies leading companies around the world need, such as proprietary, state-of-the-art biometric verification algorithms. Our deep expertise in hardware, software, and integration processes, combined with innovative product design and large-scale manufacturing capabilities, make ZKTeco enterprise-class data collection solutions the most cost-effective and high-quality products on the market.

• Research and identify solutions to software and hardware issues.

• Diagnose and troubleshoot technical issues, including account setup and network configuration.

• Should have Knowledge about CCTV, Access Control hardware, Biometrics time & Attendance device.

• Research and identify solutions to software and hardware issues

• Ask customers targeted questions to quickly understand the root of the problem

• Track computer system issues through to resolution, within agreed time limits

• Talk clients through a series of actions, either via phone, email, or chat, until they've been solved.

• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

Engineering in Computer Science or Information Systems / Engineering in Electrical and Instrumentation / Mechanical / Electronics and Communication Engineering or Equivalent Combination of education 
 

Bachelors Degree Holder of 1-5 years post NYSC experience

• Knowledge of innovation methodologies including design thinking, and Scenario planning

• Excellent verbal and written communication skills in English 

• Excellent computer software skills, including experience with MS Office, Google apps and web-based research and communication and design tools

• Excellent interpersonal skills, and previous experience working in multicultural teams

• Creative thinker and problem solver

• Strong organizational skills and attention to detail

•  Commitment to ZKTECO's vision, mission, values and ways of working. 

• Ability to work under pressure with tight deadlines

Additional Advantage: 

Experience in Hardware repair and service

Installer in Security solution

Project Management 

Should have knowledge about MySQL, and MySQL database.

Remuneration 

Competitive